Marrexcia Walker
Summary
Hardworking and detail-oriented administrative assistant with experience in customer service, data entry and office management.
Overview
5
5
years of professional experience
Work History
Patient Service Representative (ER)
Person Memorial Hospital
Roxboro, NC
04.2022 - 07.2024
- Greet and check-in patients for inpatient and outpatient account
- Enter, update, verify, and validate patients demographics and insurance information.
- Filed insurance claims, collected copays, and processed payments.
- Assisted patients and their families by promptly addressing inquiries and concerns.
- Answer and transfer calls to the appropriate departments
- Maintained inventory of office supplies
- Maintained strict compliance with HIPAA regulations while handling sensitive patient information.
Administrative Assistant
Town of Cary
Cary, NC
08.2021 - 02.2022
- Answered multi-line phone system, routing calls, transfer calls to appropriate department
- Set up services for new and existing citizens.
- Provide information regarding accounts status, billing, fees, and all other delinquencies.
- Maintain accuracy updated information on invoices into the database.
- Perform research and analyze accounts to resolve and address citizens inquiries.
- Operated and maintained fax machines, scanners, and printers.
Medical Record Retrieval Specialist
CIOX HEALTH, Health Information Managment
Charlotte, NC
03.2019 - 06.2021
- Contact healthcare providers to retrieve patients medical records as requested by health care professional
- Verified providers and patients demographics and information
- Uploaded physician progress notes, history, and physicals into electronic medical records.
- Utilized electronic medical record systems to store, retrieve and process patient data.
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
Education
Associate of Applied Science - Cybersecurity
ECPI
Raleigh, NC08.2025
High School Diploma -
Bluestone
Skipwith, VA06.2010
Skills
- Customer Service
- Proficient with Microsoft Office Programs
- Data Entry
- Office Administration
- Time Management
- Computer Proficiency
- Customer and client relations
- Excel spreadsheets
- Scheduling and calendar management
- Phone and Email Etiquette
- Attention to Detail
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification
CPR Certificate
Computer Skills Certificate
Timeline
Patient Service Representative (ER)
Person Memorial Hospital
04.2022 - 07.2024
Administrative Assistant
Town of Cary
08.2021 - 02.2022
Medical Record Retrieval Specialist
CIOX HEALTH, Health Information Managment
03.2019 - 06.2021
Associate of Applied Science - Cybersecurity
ECPI
High School Diploma -
Bluestone