Summary
Overview
Work History
Education
Skills
Activities
References
Timeline
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Marria Chohan

Houston,USA

Summary

Define clear goals and objectives for the team for a one store mindset. Encourage open communication among team members while actively listening. Organize team-building activities that foster camaraderie and strength my team to make the customer journey better. Drive sales by using Apple tools which can be used to increase profitability and promote growth.

Overview

8
8
years of professional experience

Work History

Expert

Apple
02.2023 - Current
  • Implemented engaging strategies for team members to grasp concepts related to Apple products while meeting business goals
  • Oversaw team's connect and checks, promoting consistent knowledge retention at Apple.
  • Increased efficiency by prioritizing customer satisfaction while focusing on AppleCare services, facilitating trade-ins, and fostering a unified team mentality.
  • Collaborate with other areas of the business to drive whole store results
  • Manage complexities while ensuring customer satisfaction and meeting store goals
  • Communicate effectively with leaders to drive store results
  • Served as an integral member of a team responsible for coordinating a successful CE event while gaining valuable corporate exposure.

Specialist

Apple
05.2022 - 02.2023
  • Drive sales with proper solutions for customer journey
  • Collaborate with other team members in the store for effective results
  • Forged and maintained strong customer ties
  • Built customer trust by consistently delivering exceptional service
  • Expanded expertise by continuously gaining insights from everyday experiences.

Lead Ambassador

Lush Cosmetics
10.2017 - Current
  • Ensured highest level of customer satisfaction through comprehensive knowledge of Lush's expansive product range.
  • Contributed to the growth and expansion of Lush Cosmetic through hands-on experience in multiple store settings
  • Crafted compelling social media posts to promote brand recognition and enhance market presence
  • Assist all clients to ensure a successful customer experience

Accounts Receivable Intern

ViaTech Publishing Solutions
03.2018 - 07.2018
  • Ensured timely payment of outstanding debts by collecting past due amounts from clients
  • Leveraged i5 and JDE software to facilitate client account improvement
  • Maintained regular communication with franchise owners and accounts payable/receivable to ensure prompt payment processing and address any account-related inquiries.

Business Analyst Intern

Sugarland Family Dentistry
05.2016 - 07.2017
  • Performed research on potential investors using industry standard Know Your Client guidelines
  • Analyzed and applied various healthcare privacy laws, the FCPA, and the Export Control Act
  • Identified and determined areas of risk based on company policies as well as HIPAA laws and regulations
  • Maintained and updated investor database as funds were received

Education

Bachelor of Science - Marketing: Concentration in Marketing, with a minor in Communications

University of Houston
Houston, TX
05.2022

Skills

  • Microsoft Suite
  • Social Media platforms
  • Attention to detail
  • Confidential information handling
  • Time management
  • Written / verbal communication

Activities

  • Volunteer at various mosques/churches - Houston, TX
  • Silverado senior home Subhead, volunteer, coach for Muslim Interscholastic tournament (MIST) - University of Houston

References

References upon request

Timeline

Expert

Apple
02.2023 - Current

Specialist

Apple
05.2022 - 02.2023

Accounts Receivable Intern

ViaTech Publishing Solutions
03.2018 - 07.2018

Lead Ambassador

Lush Cosmetics
10.2017 - Current

Business Analyst Intern

Sugarland Family Dentistry
05.2016 - 07.2017

Bachelor of Science - Marketing: Concentration in Marketing, with a minor in Communications

University of Houston

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Marria Chohan