Marriah Reese
Texas City,Texas
Summary
Excellent verbal and written communication skills, active listening and empathy in customer care interactions, proficient in using CRM software and virtual communication tools, Strong problem solving, and conflict resolution abilities, self motivated and adept in time management in a remote setting, adaptability to changing customer demands and expectations.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Teleperformance USA
Texas City, TX
10.2023 - Current
- Used well-developed skill set to improve relationships with others.
- Troubleshot workflow issues and escalated complex problems to project managers.
- Answered customer inquiries and resolved customer issues in a timely manner.
- Performed troubleshooting steps to diagnose and resolve system issues quickly.
- Brainstormed with other customer service personnel to determine ways to reduce service issues and eliminate keying errors.
- Maintained detailed records of customer interactions, complaints, comments, and inquiries in the database.
- Created reports on customer feedback surveys to identify areas of improvement in service delivery.
Customer Service Representative
Hinduja Global Solutions, HGS
Texas City, TX
12.2020 - 06.2022
- Took special orders in person and over telephone, generating additional revenue every month.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Answered inbound calls, chats and emails to facilitate customer service.
- Set up and activated customer accounts.
- Answered customer inquiries and provided accurate information regarding products and services.
Remote Customer Service
Empire Today
Texas City, Texas
01.2019 - 11.2020
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Developed strong customer relationships to encourage repeat business.
Education
High School Diploma -
La Marque HS
La Marque01-2017
Skills
- Information Security
- Call Management
- Complaint Resolution
- Paperwork Processing
- Account Updating
- Data Collection
- Inbound and Outbound Calling
- Data Entry
- Administrative Support
- Customer Consulting
Remote Work Set-Up
- high speed and reliable internet connection, dedicated home office space with a quiet envirement focused on work.
Timeline
Customer Service Representative
Teleperformance USA
10.2023 - Current
Customer Service Representative
Hinduja Global Solutions, HGS
12.2020 - 06.2022
Remote Customer Service
Empire Today
01.2019 - 11.2020
High School Diploma -
La Marque HS
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