Marrian McCord
Slidell,LA
Summary
A dynamic professional with a proven record in Account Management of generating and building relationships, managing projects from concept to completion. Skilled in building cross-functional teams, demonstrating exceptional communication skills. An adaptable and transformational leader with an ability to work independently, creating effective presentations, and developing opportunities that further establish organizational goals.
Overview
30
30
years of professional experience
Work History
Quality Assurance Specialist
KedPlasma USA now Kedrion-Slidell
02.2023 - Current
- Review all New Donor information daily
- Review all Collections daily
- Review and Issue Manifest for all Samples shipped for testing
- Verify our Electronic Monitoring Service (EMS) is functioning correctly and initiate any actions that are needed with Center Management
- Review and Verify that all directives from the CMD are entered into the Donor chart correctly and accurately
- Review of Unsuitable Results and final disposition of units
- Review of received supplies entered into system correctly
- Review Daily, Weekly, Monthly, and Annual maintenance and Quality Control testing and enter in DMS
Product Processing Specialist
ImmunoTek Bio Center-Slidell
08.2022 - 02.2023
- Prepare Plasma bottles for sampling
- Collect and process donor tubes for sampling and prepare samples for testing
- Perform Daily, Weekly, and Monthly maintenance and Quality Control testing and entered in eDMS
- Promoted to Quality Assurance Specialist prior to becoming KedPlasma USA
Sales Operations Specialist
United Healthcare
07.2021 - 12.2021
- Contracted through Equity Staffing to United Healthcare
- Speaking with other departments and Account Executives
- Performing Health Insurance Illustrative and Underwritten quotes for Groups in the 2-50 employee range using multiple platforms
- Work with the Underwriting Team to answer any questions about the Groups
- Locating Insurance Plans to match or closely match their existing coverage
- Install new Groups once the Quote has Sold
- Attended weekly meeting about enhancements/issues relating to the platforms
Implementation Specialist
Abbott/Alere Toxicology
11.2010 - 04.2021
- 10 years of experience working directly with C-Suite or Businesses Owners to provide key decision-making improvements across their businesses
- Speaking with other department directors and/or employees on enhancements of products, emails, enhancements, and sales documentation
- Identify client's needs based on the products we offer and discuss the product's value to their business needs
- Maintained existing client relationships
- Handled emails daily and processed orders, changes and updates to accounts
- Kept existing clients from all over the US by maintaining 100% customer satisfaction and retention
- Collected information and meeting deadlines for Projects
Urine Drug Screen Collector
Global Safety & Security, Inc.
09.2008 - 09.2010
- Entered, reported and managed Consumer Reports (background checks)
- Assisted with sorting faxes from overnight and daytime and distributed as appropriate.
- Export drug results from respective labs into the Drug Pak platform
- Resolve any issues (drug & alcohol results, faxes, calls & e-mail) pending the previous day.
- Provided complete office support services such as answering phones, customer support, collection site support, and client support
- Worked directly with data entry on results and laboratory testing issues
Equipment Validation Systems Supervisor
American Red Cross Biomedical- Heart of America Region
11.1994 - 04.2008
- Experience on multiple Regional, Divisional, and National Equipment Management teams and projects.
- Instrumental in Implementing the initial setup of the CMMS (Computerized Maintenance Management Software) and was the point of contact for later releases and upgrades to the CMMS.
- Wrote new procedures, job plans, and validation plans for each piece of equipment for the Regional and Divisional EV (Equipment and Validation) teams.
- Executed and reviewed the job plans and validation plans.
- Revised existing procedures for the Regional and Divisional EV teams.
- Performed equipment assessments.
- Responsible for over 1,750 pieces of equipment regionally and over 8,000 divisionally.
- Responsible or 3,500 CM (Corrective Maintenance) work orders annually for the region and 9,600 for the division.
- Responsible for 5,000 PM (Preventive Maintenance) work order annually for the region and over 26,000 divisionally.
- Held several positions in my tenure with ARC starting with Laboratory Technician, Equipment & Quality Control Specialist, Equipment Validation Systems Support Specialist and Equipment Validation Systems Supervisor.
- Received test results, determined disposition of unites, and labeling units of Apheresis, plasma, and red blood cells.
- Reviewed and tracked the finished product quality control.
- Skilled in Change Management, Continuous Improvement, Procedural Analysis and Development, and Maintenance Management.
Education
Bachelor of Science - Health Arts -
University of St. Francis
Joliet, IL05.2002
Associate in Applied Science – Medical Laboratory Technician -
Illinois Central College
East Peoria, IL05.1994
Skills
- Microsoft Office Suite
- Data Analysis Communication (written and verbal)
- Adaptability
- Problem Solving
- Leadership
- Time Management
- Training
- Account Management
- Quality Assurance
- Customer Account Management
Timeline
Quality Assurance Specialist
KedPlasma USA now Kedrion-Slidell
02.2023 - Current
Product Processing Specialist
ImmunoTek Bio Center-Slidell
08.2022 - 02.2023
Sales Operations Specialist
United Healthcare
07.2021 - 12.2021
Implementation Specialist
Abbott/Alere Toxicology
11.2010 - 04.2021
Urine Drug Screen Collector
Global Safety & Security, Inc.
09.2008 - 09.2010
Equipment Validation Systems Supervisor
American Red Cross Biomedical- Heart of America Region
11.1994 - 04.2008
Bachelor of Science - Health Arts -
University of St. Francis
Associate in Applied Science – Medical Laboratory Technician -
Illinois Central College