Marriana Barlow
Las Vegas,NV
Summary
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
12
12
years of professional experience
Work History
Front and Back Desk Receptionist (Full-Time)
National Technical Institute
03.2023 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Completed data entry and filing to keep records updated for easy retrieval.
- Completed all tasks in compliance with company policies and procedures.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Entered and updated sensitive customer information during check-ins and room changes.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Helped office staff prepare reports and presentations for internal or client-related use.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Assisted campus director in duties.
- Organize campus director schedule.
- Implemented school analytics.
- Complete registrar duties for new students and current students to ensure accurate documentation for future graduation.
- Complete campus wide supply orders.
- Audit student documents and requirements.
- Prepare instructors for new students and graduations.
- Prepare campus team for off-site outreach and marketing.
- Gather material to increase flow of new students.
- Create internal relationship with contractors.
- Manage company events and gatherings.
- Used Microsoft applications (excel, word, and power point) for accurate reports to assist in the monitoring of various departments for the school.
Private Nanny (Part-Time)
Various Families
10.2011 - Current
- Prepared healthy, age-appropriate snacks and meals.
- Monitored schedules to maintain sleeping, eating, and school schedules for children.
- Built positive and nurturing environments to support child social and emotional growth.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Played games, worked on puzzles, and read books to young children.
- Balanced playtime and limited screen time to support development of fine motor, gross motor, and cognitive skills.
- Led indoor and outdoor activities to entertain and occupy children.
- Taught children everyday skills and language.
- Facilitated relationships with children and parents by developing caring and structured home environments.
- Assisted with light housekeeping duties as well as running errands.
- Taught children basic life skills, manners and personal hygiene.
- Provided developmentally appropriate activities for children.
Rideshare Driver (Full-Time)
Uber And Lyft
01.2020 - 03.2023
- Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
- Followed company guidelines and policies when interacting with passengers.
- Built and maintained positive relationships with passengers by providing friendly and professional service.
- Cleaned and sanitized rideshare vehicle to avoid germ and infection spread.
- Assisted passengers with loading and unloading luggage for enhanced customer care.
- Placed safety as top priority for rides and followed community guidelines for engaging emergency personnel.
- Adhered to all safety regulations and traffic laws while driving.
- Picked up riders at designated locations and greeted upon vehicle entry.
- Completed daily vehicle maintenance and repair to guarantee dependable and safe ride.
- Used GPS to determine fastest route to destinations in order to save riders money and maximize availability.
Leasing Agent (Full-Time)
Pinnacle Property Management
12.2017 - 02.2020
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
- Performed background, reference and credit checks as part of screening process of prospective tenants.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Distributed and followed up on tenant renewal notices.
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
- Participated in property inspections to prepare for move-ins and move-outs.
- Utilized social media for outreach and marketing.
- Used proficient Microsoft skills to communicate accurate reports.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
- Recruited new residents through website advertising and marketing.
- Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
- Scheduled various contractors to complete needed work on vacant and occupied units.
- Marketed property to local businesses through collateral, emails and phone calls.
- Greeted clients, showed apartments, and prepared leases.
- Verified tenant incomes and other information before accepting lease applications.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Collected monthly rent payments and other fees, always properly recording, and processing money.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Organized community events and gatherings.
- Monitored property analytics.
Banquet and Event Coordinator (Full-Time)
Echo & Rig
08.2018 - 11.2018
- Managed administrative logistics of events planning, event booking, and event promotions.
- Trained and supervised event staff to complete tasks on time.
- Developed creative themes for events and created related activities to engage attendees.
- Evaluated existing plans, processes and events planning services to identify opportunities for improvement.
- Organized custom menus to fit customer expectations and needs.
- Monitored and controlled event expenditures to meet budgets.
- Coordinated with head chef to accommodate requests from the client.
- Gather all supplies necessary for set up and teardown.
- Create a breakdown of catering for timely food presentation.
- Wait staff manager.
Food Runner (Full-Time)
Echo & Rig
07.2018 - 11.2018
- Maintained speed of service for food orders while minimizing errors and complaints.
- Delivered correct food items to tables according to order documentation.
- Collaborated well with other food runners to deliver orders accurately.
- Cleaned and sanitized food preparation and serving areas.
- Restocked food supplies in kitchen and organized storage areas.
- Kept detailed knowledge of and followed all food safety guidelines.
- Garnished dishes and quickly delivered items to customers, minimizing wait times.
- Trained and mentored newly hired employees to explain process flow and safety procedures.
- Cleared tables immediately after guests left in preparation for next party.
- Responded to customer complaints and inquiries promptly, finding swift resolutions.
- Cultivated warm relationships with regular customers.
- Assisted wait staff with timely food delivery and guest requests.
- Assisted with bussing tables and cleaning up spills.
- Answered customer questions about food and beverage items and assisted with menu selections.
- Collaborated with other dining room and bar staff to facilitate efficient service.
- Provided attentive service and proactively assessed guest needs.
- Operated dishwashers and other kitchen equipment according to safety guidelines.
Cocktail Waitress (Full-Time)
Echo & Rig
07.2017 - 07.2018
- Served alcoholic and non-alcoholic beverages in bar environment.
- Assisted with bartending duties during high-volume shifts.
- Greeted new customers, discussed specials, and took drink orders.
- Built solid rapport with many frequent patrons to cultivate guest loyalty.
- Checked identification for minimum age for sale of alcoholic beverages.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Increased sales significantly by upselling higher-end products to customers.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Trained new employees on duties
- Executed teamwork by being readily available and willing to cover shifts
Hostess (Full-Time)
Echo & Rig
11.2016 - 07.2017
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Accommodated special seating requests for guests to enhance satisfaction.
- Relayed guest comments or suggestions to manager on duty for further action.
- Used cash registers and credit card machines to cash out customers.
- Completed daily side work and opening and closing duties without fail.
- Opened and closed seating sections according to volume of guests.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
- Input orders accurately into POS terminal, split bills and accepted payments.
Production Assistant (Part-Time)
Wonderlust Productions
06.2015 - 10.2016
- Collaborated with production team to facilitate smooth operations, avoiding disruptions and delays
- Supported production needs by performing routine tasks using standard procedures and equipment.
- Stayed alert, active, and ready to respond to any request at any time using variety of available resources.
- Supported current production needs by moving items between equipment, conveyors, and staging areas.
- Completed wide range of tasks in diverse filming areas to support operations.
- Communicated with other crew members via walkie-talkies to coordinate production activities.
- Oversaw calendar to assist in coordinating daily production schedule, managing shifts and adequate coverage.
- Reviewed activities for production team to complete tasks on time.
- Developed and maintained successful relationships with media professionals.
- Interacted positively with actors and actresses when escorting to and from trailers during filming.
- Assisted crews with set building and pointed out problems that could be potential safety issues.
- Assisted with tasks for radio broadcasts, video production and other multimedia projects.
- Assisted crew members with quick problem solving in a fast pace environment
Lead Audience Coordinator (Full-Time)
On Camera Audiences
03.2015 - 10.2016
- Stayed alert, active, and ready to respond to any request at any time using variety of available resources.
- Developed and maintained successful relationships with media professionals.
- Assisted producers and/or director with creative set up
- Lead team meetings to ensure a smooth show run
- Coordinated large crowds of people
- Understood safety guidelines and enforced them
- Entertained crowds
- Public speaking for directions and safety awareness
- Developed and implemented communication strategies for a quicker and accurate outcome
Barista (Full-Time)
Starbucks
02.2014 - 03.2015
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Used POS system to accurately enter orders and process payments.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
Education
Bachelor of Science - Ecology And Evolutionary Biology
University of Nevada - Las Vegas
Las Vegas, NV05.2027
Associate of Science - Ecology And Evolutionary Biology
College of Southern Nevada
Las Vegas, NV05.2025
Certification - Data Analytics
Coursera
Online02.2024
Certification - Marketing
Coursera
Online02.2024
High School Diploma -
Coronado High School
Henderson, NV06.2013
Skills
- Customer Service
- Management
- Attention to Detail
- Staff Training
- Strong Problem Solver
- Coordinating & Planning
- Travel Booking Management
- Administrative Skills
- Bookkeeping Support
- Proficient Organization
- Cloud-Based File Organization
- Advanced Microsoft Office Proficiency
Timeline
Front and Back Desk Receptionist (Full-Time)
National Technical Institute
03.2023 - Current
Rideshare Driver (Full-Time)
Uber And Lyft
01.2020 - 03.2023
Banquet and Event Coordinator (Full-Time)
Echo & Rig
08.2018 - 11.2018
Food Runner (Full-Time)
Echo & Rig
07.2018 - 11.2018
Leasing Agent (Full-Time)
Pinnacle Property Management
12.2017 - 02.2020
Cocktail Waitress (Full-Time)
Echo & Rig
07.2017 - 07.2018
Hostess (Full-Time)
Echo & Rig
11.2016 - 07.2017
Production Assistant (Part-Time)
Wonderlust Productions
06.2015 - 10.2016
Lead Audience Coordinator (Full-Time)
On Camera Audiences
03.2015 - 10.2016
Barista (Full-Time)
Starbucks
02.2014 - 03.2015
Private Nanny (Part-Time)
Various Families
10.2011 - Current
Bachelor of Science - Ecology And Evolutionary Biology
University of Nevada - Las Vegas
Associate of Science - Ecology And Evolutionary Biology
College of Southern Nevada
Certification - Data Analytics
Coursera
Certification - Marketing
Coursera
High School Diploma -
Coronado High School
Similar Profiles
Samuel ThomasSamuel Thomas
Electrical Student at National Technical InstituteElectrical Student at National Technical Institute
Jill Marie BradburyJill Marie Bradbury
Performing Arts Department Chair at National Technical Institute For The DeafPerforming Arts Department Chair at National Technical Institute For The Deaf
Shanaya EllsberryShanaya Ellsberry
Residential Counselor at National Children's CenterResidential Counselor at National Children's Center