Marrianna LaMont

• Worked varied hours to meet seasonal and business needs.
• Engaged in friendly conversation with customer to better uncover individual needs.
• Created solutions for customers to satisfy specific needs, quality and budget.
• Clarified customer issues and determined root cause of problems to resolve product or service complaints.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

• Motivational leader and organizational problem-solver, team building and customer service skills.

• Experience stepping into roles and quickly making positive changes to drive company success.

• Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

• Conducted job interviews, led employee performance evaluations and rewarded top performers to attract and retain

• Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.

• Handle responsibilities successfully in the manager's absence

• Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options
• Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
• Operated POS terminals to input orders, split bills and calculate totals
• Enforced minimum age requirements for consumption of alcoholic beverages by checking identification