MARRION UWECHUE

Patient and understanding professional who extensive customer service experience. Great interpersonal and communication skills. Friendly, open-minded and focused on helping customers and patients. Able to empathize and solve-problems. Bi-lingual (English/Mandarin). Ability to work with diverse groups; has traveled abroad. Quick learner, who works well with others. Follows instructions and takes criticism in stride. Strives to meet employer objectives. I am a very flexible worker, meaning, can withstand any change that may arise during a shift or maybe, be asked to go to work even on my off days.

• Customer Service Delivery and Engagement Develop sustaining customer relationships. Engage customers through interactive performances. Create relaxing and enjoyable dining environments. Involve customers in performances and make them feel comfortable.
• Increased dinning and bar sales
• Generated repeat business
• Received high customer satisfaction ratings
• Hospitality and Entertainment Provide quality entertainment for the hotel and dining industry. Work in collaboration with food and beverage managers, and various bands to arrange concert performances and musical entertainment. Improve customer satisfaction ratings by creating an enjoyable dining experience/ hotel stay.
• Negotiated contracts between hotel and bands; created a win-win scenario for all parties
• Auditioned and hired entertainers/performers; served as a mentor to the new hires
• Coordinated the music department in hotels by bringing in the right performers which led to

My family has a musical background, we always made it our duty when growing up, to always rehearse as a family and perform at programs. So, I always use my singing to bless my patients and ease their anxiety while working. The fulfillment I see in their eyes after hearing me sing or singing along with me is priceless.