Marrisa Henry

Assistant Manager of Operations

Pacific Dental Services

09.2015 - Current

Enhanced employee management by developing schedules, tracking time and administering payroll.
Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
Taught employees how to collaborate on daily job tasks and achieve service targets.
Spearheaded daily staff meetings to identify improvement strategies, discuss policy updates and facilitate open communication.
Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Answered customer telephone calls promptly to avoid on-hold wait times.
Answered constant flow of customer calls with minimal wait times.
Provided primary customer support to internal and external customers.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Investigated and resolved customer inquiries and complaints quickly.
Responded proactively and positively to rapid change.
Exhibited high energy and professionalism when dealing with clients and staff.
Delivered prompt service to prioritize customer needs.
Met customer call guidelines for service levels, handle time and productivity.
Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
Trained new personnel regarding company operations, policies and services.
Answered average of 50 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.