Marrisa Nunez

• Conducted regular inspections of managed properties to identify any issues requiring attention.
• Ensured all tenants adhered to rental agreements, lease terms, and applicable laws.
• Analyzed market conditions to determine optimal rental rates for each property.
• Reviewed financial statements regularly to ensure profitability of each property under management.
• Collaborated with attorneys regarding legal matters involving the ownership or leasing of property.
• Leveraged extensive industry expertise and deep understanding of client needs to foster strong relationships with clients.
• Acted as a trusted advisor and advocate for clients, providing personalized support and guidance to address their unique challenges and maximize value from company services.
• Played a key role in onboarding new clients, conducting comprehensive training sessions, and ensuring smooth implementation of RealPage's software solutions.
• Proactively identified opportunities to upsell additional products and services by assessing client needs and recommending tailored solutions to meet their evolving requirements.
• Collected and analyzed client feedback to provide valuable insights to internal teams, contributing to the continuous improvement of RealPage's products and services.
• Facilitated regular check-ins with clients to assess satisfaction levels, address concerns, and provide proactive support to enhance overall customer experience.
• Collaborated closely with sales, IT, and support teams to address needs, resolve issues, and drive customer success initiatives.

Key Achievements:

• Successfully increased client retention rates by 15% through proactive relationship management and personalized support strategies.
• Generated $X in upsell revenue by identifying and capitalizing on opportunities to expand RealPage's product adoption among existing clients.
• Maximized ROI in last Q3 2023 by working with revenue management to target rents and occupancy.
• Received commendation from senior management for outstanding performance in client satisfaction and retention efforts.

• Conducted regular inspections of all properties to ensure compliance with applicable standards.
• Coordinated maintenance, repair, and renovation activities in a timely manner.
• Prepared financial statements and budgets for each property.
• Negotiated contracts with vendors for services such as landscaping, security, janitorial.
• Monitored market trends to develop strategies for maximizing profits from investments.
• Planned marketing efforts to attract new tenants or buyers of properties.
• Assisted in preparing legal documents such as deeds, mortgages, liens.
• Analyzed data related to occupancy rates, rent collection history, vacancy factors.
• Managed payroll functions for personnel employed at the properties.
• Inspected properties regularly to identify deficiencies and schedule repairs.
• Led all aspects of property management operations for a portfolio of residential properties, overseeing a team of professionals and ensuring the delivery of exceptional service to tenants.
• Developed and maintained strong relationships with property owners, investors, and tenants, serving as the primary point of contact for all inquiries, concerns, and requests.
• Implemented RealPage's software solutions to streamline property management processes, enhance operational efficiency, and improve overall tenant satisfaction.
• Collaborated closely with RealPage representatives to customize software configurations, optimize system utilization, and troubleshoot technical issues to ensure seamless integration and maximum value for clients.
• Conducted regular training sessions for property management staff on RealPage software functionalities and best practices, empowering them to leverage technology effectively to meet client needs and drive operational excellence.
• Proactively identified opportunities to expand RealPage product adoption among property management clients, leveraging a deep understanding of their business requirements and objectives.
• Actively participated in industry conferences and networking events to stay updated on emerging trends, technologies, and best practices in property management and customer success.

Key Achievements:

• Received accolades from senior management for exemplary performance in ROI, contributing to company-wide recognition for outstanding client satisfaction and retention efforts.

• Supervised interviewing and onboarding over 300 employees
• Acted as liaison during the process of property acquisitions and depositions transitions through all departments and owners
• Supplied feedback to VP, sitting regional and community managers of areas to improve on
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• Coached, mentored and trained team members in order to improve their job performance.
• Conducted regular meetings with staff to discuss progress and identify areas of improvement.
• Set up action plans and or marketing plans
• Complete all set-up forms from marketing, property software, contract review, etc ( such as set-up, revenue management, and city forms)
• DFW, Huston and Austin areas.
• Oversaw transition processes for new acquisitions and dispositions within the regional portfolio, ensuring seamless integration or divestment of properties in alignment with company standards and objectives.
• Led cross-functional teams through all phases of the transition lifecycle, including due diligence, property takeover, operational integration, and post-transition stabilization.
• Collaborated closely with RealPage representatives to assess technology needs, facilitate software implementation, and optimize system configurations to support transition objectives and enhance operational efficiency.
• Provided comprehensive training and support to property management teams on RealPage software functionalities, workflows, and best practices, empowering them to effectively leverage technology to navigate transition challenges and drive success.
• Acted as a liaison between Bell Partners and RealPage, advocating for client needs, providing feedback on software enhancements, and facilitating resolution of technical issues to ensure client satisfaction and maximize value from RealPage solutions.
• Conducted regular assessments of transition progress, identifying risks, mitigating issues, and implementing corrective actions as needed to ensure timely and successful completion of transition initiatives.
• Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
• Resolved conflicts between employees by providing guidance on company policies and procedures.
• Implemented new technologies to streamline operations, reduce costs, and improve customer service.
• Collaborated with other departments to ensure timely completion of projects within budget constraints.
• Ensured compliance with all applicable laws, regulations, industry standards.
• Leveraged expertise in property management and RealPage software solutions to develop and implement standardized transition processes, tools, and templates to improve efficiency and consistency across the region.

Key Achievements:

• Successfully managed the transition of 38 properties( over 20,000 units) within the TX, achieving 35% improvement in transition timelines and minimizing disruption to operations.
• Implemented RealPage software solutions across transitioned properties, resulting in 15% increase in operational efficiency and 43% improvement in tenant satisfaction.
• Received recognition from senior management for outstanding performance in transition management and customer success, contributing to the company's reputation for excellence in property management and client service.

• Requested and supervised improvements for 275 rental units
• Regularly conducted market research, tracking the latest market trends to increase sales - strategizing to remain in the top 15% of the market
• Conducted periodic inspections of properties to ensure compliance with safety regulations and tenant requirements.
• Developed and implemented effective leasing strategies to maximize occupancy rates.
• Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
• Negotiated leases, rental agreements, and other contractual documents related to property management activities.
• Coordinated with vendors for the procurement of services such as repairs, renovations, landscaping.
• Maintained accurate records of financial transactions including rent collections, security deposits, and other income sources.
• Monitored market trends to ensure competitive pricing structures for units under management.
• Advised owners on potential improvements or investments that could increase the value of their properties.
• Developed marketing plans to promote vacant units through various channels such as online listings or print media ads.
• Prepared monthly reports detailing financial performance data such as revenue growth, expenses incurred.
• Analyzed market conditions regularly to identify opportunities for improving operational efficiency.
• Evaluated current staff members' performance levels in order to determine training needs or staffing changes if required.
• Listened respectfully to tenant complaints, promptly made improvements or recorded suggestions when appropriate, reducing tenant turnover by 20%
• Supervised 5+ laborers, contractors, and subcontractors on site
• Performed property inspections weekly, checking for routine maintenance requirements and scheduling with contractors when necessary
• Created rent collection portal for residents, improving organization and the rate of on-time payment by 23%
• Monitored accounts receivable collections, ensuring no late payments.