MARRISHA KING

• Stacked and strapped merchandise on pallets to ensure safe transport.
• Inspected products for damages, shortages, and discrepancies.
• Unloaded incoming shipments and placed items onto designated pallets or shelves.

• Inspected vehicles for mechanical items and safety issues before each delivery run.
• Ensured that all orders were accurately filled and loaded onto the truck according to customer specifications.
• Assisted with loading and unloading of items from trucks as needed.
• Followed all applicable traffic laws when operating company vehicles.
• Communicated effectively with customers regarding order status or any other questions they may have had.

Set up a safety zone around construction sites to ensure the safety of the workers and the public. I worked outside in different temperatures and weather conditions.

• Greeted customers and answered any questions they had about the store's products and services.
• Verified that customers were of legal age to purchase alcohol or tobacco products.
• Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
• Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
• Issued receipts, refunds, credits or change due to customers.
• Stocked shelves with merchandise when needed.
• Balanced daily transactions on a computerized point-of-sale system.
• Conducted price checks for special orders or discounts as requested by customers.
• Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
• Ensured compliance with all safety regulations within the store environment.
• Provided excellent customer service while promoting loyalty programs to increase sales potential.
• Organized promotional displays or arrange merchandise on counters or tables to promote sales.
• Reconciled transactions at end of shift using appropriate forms and reports to verify accuracy of transactions.
• Adhered to loss prevention policies such as monitoring suspicious activity in order to prevent shoplifting.
• Followed company security procedures for handling large sums of money.
• Performed other duties as assigned by management.
• Trained new team members in cash register operation, stock procedures, and customer services.

• Provided emotional support and assistance to clients in crisis situations.
• Developed individualized service plans for clients according to their needs.
• Monitored client progress and provided feedback to supervisors regarding changes in behavior or condition.
• Collaborated with other professionals to ensure that all client needs were met.
• Facilitated group meetings and workshops related to mental health issues and life skills development.
• Educated clients on available resources in the community that can help them achieve their goals.
• Transported clients to appointments or other activities when necessary.

• Communicated with clients to address recovery challenges and model positive recovery skills
• Assisted clients with benefits paperwork and connection to recovery resources
• Provided crisis support to deescalate situations and develop appropriate solutions
• Encouraged students going through difficult times, helping them persevere and be ready for later educational and personal challenges
• Taught classes in Criminal Thinking to help individuals develop their knowledge and abilities

• Resolved customer inquiries, complaints and issues and used problem solving techniques to provide solutions
• Answered inbound calls to greet and assist customers with various needs and questions
• Researched assistance requested and offered accurate information to resolve issues and respond to inquiries
• Provided solutions, recommendations and replacements with empathy and positive feedback
• Built strong knowledge of product line to assist customers in selecting products
• Handled escalated callers to reach positive outcomes
• Met productivity and quality KPI targets while delivering excellent customer experiences