MARRISHA MOORE
East Saint Louis,IL
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
27
27
years of professional experience
Work History
Unit Clerk
St. Elizabeth's Hospital
O'Fallon, IL
10.2004 - Current
- Answered telephone calls, responded to requests for information and routed callers to correct personnel or departments.
- Assisted in the preparation of patient charts and medical records.
- Maintained confidentiality of all patient information.
- Monitored faxes and emails for incoming orders or requests from physicians or other healthcare professionals.
- Assisted nursing and medical staff in clerical duties to support patient care.
- Provided support to physicians and nursing staff with administrative tasks.
- Greeted patients, answered phone calls, and provided general information to visitors.
- Scheduled appointments for patients and coordinated transportation services when necessary.
- Acted as liaison between patients and family members and healthcare providers.
- Requested or communicated patient information, exercising hospital privacy policies.
- Assisted in maintaining inventory levels of medical supplies in assigned areas.
- Scanned documents into computer databases for storage purposes.
- Prepared charts for outpatient and inpatient services.
- Answered phones to transfer calls or relay messages to patients or staff.
- Recorded patient data in permanent records while maintaining HIPAA compliance and internal standards to protect individual medical information.
- Ordered office supplies, equipment, and other materials as needed.
- Coordinated internal and external patient transportation.
- Prepared discharge summaries following completion of a patient's stay in the facility.
- Performed data entry into an electronic health record system.
- Answered inquiries regarding policies, procedures, and services offered by the hospital or clinic setting.
- Reviewed medical records for completeness prior to release or transfer of files.
- Demonstrated knowledge in medical terminology to accurately transcribe physician orders.
- Coordinated supply replenishment to meet expected unit demands.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Processed invoices related to patient care costs such as lab work or medications.
- Verified insurance coverage for incoming patients.
- Supported patients with timely and knowledgeable response to diverse requests.
- Participated with health care team to deliver quality and customer-focused health care to patients.
- Organized ordered medical tests, sample collection and patient transportation.
- Organized and maintained filing systems for patient records.
- Checked-in patients upon arrival at the facility, collected copays, verified insurance cards.
- Conveyed special dietary restrictions and requirements to food preparation team and verified compliance of delivered food items.
- Scheduled and confirmed patient appointments and consultations.
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Communicated with patients with compassion while keeping medical information private.
- Greeted patients, determined purpose of visit and directed to appropriate staff.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
- Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
Boatswain's Mate
United States Navy, Boatswain's Mate
Norfolk, VA
10.1996 - 10.2000
- Inspected moorings, lines, and rigging for wear or damage.
- Supervised the painting of decks, bulkheads, and superstructure areas.
- Conducted drills to ensure crew members are familiar with emergency procedures.
- Trained new personnel in proper use of deck machinery such as capstans or windlasses.
- Performed maintenance on lifesaving equipment such as lifeboats and life rafts.
- Directed and supervised personnel in the maintenance, repair, overhaul, and operation of all deck equipment.
- Trained and supervised personnel handling shipboard maintenance functions.
- Ensured that all safety precautions were adhered to during operations.
- Coordinated shipboard firefighting efforts by directing personnel to extinguish fires.
- Loaded and unloaded supplies onto vessels using cranes or winches.
- Prepared for underway operations by repairing, maintaining and stowing equipment.
- Managed cargo loading and unloading to meet schedules and keep vessels balanced.
- Checked navigational charts for accuracy prior to embarking on voyage.
- Responded to onboard operational and medical emergencies with calm, level-headed approach.
- Managed inventory levels of stores aboard vessel including fuel, lubricants, provisions.
- Operated boatswain's chair for transferring personnel between ships.
- Communicated with other vessels via radio regarding weather conditions or hazard warnings.
- Coordinated landing signals for helicopters on [Type] ships.
- Repaired electrical systems related to navigation equipment onboard vessels.
- Inspected boat and recommended improvements to maintain safe operations, protect passengers and secure equipment.
- Purchased, organized and maintained supplies and equipment for efficient operations.
- Adhered to safety protocols when launching, operating and landing large marine craft to protect crew, equipment and vessels.
- Checked for oil spills and other pollutants around ports, harbors, and beaches.
- Followed marine regulations applicable to planned route locations.
- Checked navigation tools and telecommunications equipment prior to embarking on journeys to verify operational status.
- Coordinated fueling, repairs and other port activities to properly maintain ship.
Education
CERTIFICATE - Unit Secretary
Southwestern Illinois College
Belleville, IL05-2003
Associates Healthcare Management - Healthcare Management
American Intercontinental University-Online
05-2002
Skills
- Faxing Orders
- Reception Management
- Records Scanning
- Unit Administrative Support
- Medical Forms
- Medical Terminology Proficiency
- Medical Records Maintenance
- Correspondence Writing
- Supply Restocking
- HIPAA Compliance
- Documentation Skills
- Strong Organization
- Multi-Line Phone System
- Supply Requisition
- Document Management
- Transfer Coordination
- Chart Updating
- Electronic Charting
- Arranging Discharges
- Replenishing Inventory
- Patient Scheduling
- Medical Terminology
Timeline
Unit Clerk
St. Elizabeth's Hospital
10.2004 - Current
Boatswain's Mate
United States Navy, Boatswain's Mate
10.1996 - 10.2000
CERTIFICATE - Unit Secretary
Southwestern Illinois College
Associates Healthcare Management - Healthcare Management
American Intercontinental University-Online
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