Marrisha Trompeter
North Canton,OH
Summary
Performance management professional with comprehensive background in enhancing team efficiency and implementing effective performance strategies. Known for strong focus on team collaboration and achieving results. Recognized for flexibility in adapting to changing needs and proficiency in leadership and communication skills.
Overview
13
13
years of professional experience
Work History
Performance Manager
TZ Insurance Solutions LLC
02.2024 - Current
- Developed performance metrics to assess employee productivity and operational efficiency.
- Collaborated with cross-functional teams to implement process improvements and enhance performance.
- Developed and managed Team Leads.
- Analyzed data trends to identify areas for operational enhancement and strategic planning.
- Conducted regular performance reviews, providing constructive feedback to improve team effectiveness.
- Assisted in the development of strategic initiatives that align with company goals and objectives.
- Improved team performance by implementing KPI tracking systems and providing regular feedback.
- Optimized team performance by identifying and addressing skill gaps through targeted training programs.
- Leveraged performance data to drive strategic decision-making, aligning employee efforts with organizational goals.
- Tailored coaching and mentoring sessions to individual employee needs, significantly improving skill levels and performance metrics.
- Managed pilot programs by monitoring process and reporting daily feedback.
- Conducted weekly team meetings to bring awareness to the team and encourage team feedback.
Team Lead
TZ Insurance Solutions LLC
09.2012 - 01.2024
- Trained and mentored new hires to enhance instructional techniques and delivery methods.
- Collaborated with other HR team members to develop more comprehensive and successful interview processes.
- Conducted thorough candidate interviews to assess qualifications and cultural fit.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Collaborated with cross-functional teams to create voice analytic program to ensure compliance and monitor ongoing changes.
- Trained staff on quality control procedures and best practices for process optimization.
- Assessed staff performance against established KPIs regularly and provided constructive feedback, enabling continuous professional growth.
- Mentored and encouraged employees to strive for excellence while fostering professional growth.
- Provided training to employees on best practices in quality management, fostering a culture of excellence within the organization.
Education
Marketing
University of Toledo
Toledo, OH05-2011
Skills
- Coaching and mentoring
- Employee engagement
- Quality assurance
- Performance analysis
- Data interpretation
- Leadership development
Timeline
Performance Manager
TZ Insurance Solutions LLC
02.2024 - Current
Team Lead
TZ Insurance Solutions LLC
09.2012 - 01.2024
Marketing
University of Toledo
Similar Profiles
Amy WallAmy Wall
Insurance Agent & Underwriter at TZ Insurance Solutions LLCInsurance Agent & Underwriter at TZ Insurance Solutions LLC
Willis Cochran IIIWillis Cochran III
Team Lead at TZ Insurance Solutions LLCTeam Lead at TZ Insurance Solutions LLC
Agnissan AssiAgnissan Assi
Customer Care Representative at TZ Insurance Solutions LLCCustomer Care Representative at TZ Insurance Solutions LLC
Jessica JohnsonJessica Johnson
Branch Manager-Jackson Library at Stark LibraryBranch Manager-Jackson Library at Stark Library
Dimitri HershmanDimitri Hershman
Package Handler at Fed Ex GroundPackage Handler at Fed Ex Ground