Summary
Overview
Work History
Education
Skills
Timeline
Generic

Marrissa Anna Ingram

St. Marys,GA

Summary

Dynamic professional with a proven track record at Salt Cloth & Co. and also, with the new and existing building industry excelling in customer relations and problem-solving. Adept at building rapport and enhancing customer satisfaction, I effectively increased sales revenue through upselling techniques. Skilled in Microsoft Excel, I thrive in collaborative environments, driving team performance and fostering strong relationships with clients and suppliers.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

27
27
years of professional experience

Work History

Salt Cloth & Co

Self-employed
07.2022 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Developed strong relationships with suppliers, negotiating favorable pricing and delivery terms for retail parts.
  • Managed and evaluated operational processes and procedures to offer retail lending products and services.
  • Provided retail assistance, finalizing and processing customer purchases for games across major system types.
  • Increased product visibility by strategically organizing and displaying merchandise in high-traffic retail areas.
  • Opened/closed the retail locations securely adhering to company protocols for cash handling procedures.
  • Complied with loss prevention standards and audit requirements to support retail operations.
  • Built and maintained strong relationships with retail staff, ensuring brand prominence in stores.
  • Increased sales revenue by effectively upselling and cross-selling retail products to customers.
  • Optimized retail spaces with effective product displays, improving customer flow and increasing sales.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed and maintained relationships with customers and suppliers through account development.

Medical IT Software Consultant

Contracted
01.2018 - Current
  • Served as primary liaison between software customers and development team, relating feedback and concerns for future patch cycles.
  • Presented product demonstrations to clients, showcasing features and benefits that met their specific needs.
  • Designed, tested, installed and monitored new systems.
  • Provided quality assurance testing for pre-release software through alpha and beta cycle development channels.
  • Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
  • Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.
  • Collaborated with cross-functional teams to ensure seamless integration and adoption of new systems for clients.
  • Provided exceptional remote support to clients during off-site implementations, ensuring minimal downtime during critical transitions.
  • Optimized client''s workflows, analyzing existing processes and recommending improvements during system integration.
  • Increased client retention with excellent communication and consistent follow-ups throughout the consultation process.
  • Developed strong relationships with clients, fostering trust and long-term partnerships through professionalism and expertise.

Hannah Builders Inc

Self-employed
03.1999 - Current
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
  • Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
  • Increased customer satisfaction by addressing and resolving complex issues effectively.
  • Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
  • Reduced wait times through efficient call handling, enhancing overall customer satisfaction rates.
  • Developed a comprehensive knowledge of product offerings to better assist customers with informed recommendations.
  • Supported team members during peak periods by sharing workload and providing guidance when needed.
  • Contributed to positive team culture, driving motivation and productivity among peers.
  • Maintained high levels of customer retention with proactive relationship-building strategies.
  • Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
  • Enhanced team performance, providing continuous training and support to new and existing representatives.
  • Delivered exceptional service by consistently meeting or exceeding performance metrics for quality, speed, and accuracy.
  • Implemented upselling techniques to increase average transaction value and drive additional revenue growth.
  • Assisted in training of new hires, sharing best practices and company policies.
  • Streamlined project processes by implementing agile methodologies, resulting in increased efficiency and faster completion times.
  • Communicated project plans and progress to key stakeholders and project contributors.
  • Successfully delivered multiple high-profile projects on time, ensuring client satisfaction and fostering long-term relationships.
  • Demonstrated strong leadership skills by effectively managing diverse teams and maintaining high levels of motivation, even during challenging periods of significant change or tight deadlines.
  • Facilitated strong team collaboration through effective meeting management, open communication channels, and timely resolution of conflicts or issues.
  • Reduced project costs with diligent budget management and resource allocation strategies, enabling the completion of projects under budget.
  • Served as technical liaison, supporting engineering, management, procurement, sales, and marketing, quality assurance and supply base.

Education

Camden Coastal Community College
Kingsland, GA

Dental Assistant

Blue Cross Blue Shields Kings Bay Naval Base Dental School
Kings Bay Naval Base, GA
01-2000

Skills

  • Friendly, positive attitude
  • Critical thinking
  • Customer relations
  • Computer proficiency
  • Customer satisfaction measurement
  • Scheduling
  • Follow-up skills
  • Call management
  • Product knowledge
  • Paperwork processing
  • Appointment scheduling
  • Order processing
  • Documentation
  • Customer relationship management (CRM)
  • Building rapport
  • Product sales
  • Sales expertise

Timeline

Salt Cloth & Co

Self-employed
07.2022 - Current

Medical IT Software Consultant

Contracted
01.2018 - Current

Hannah Builders Inc

Self-employed
03.1999 - Current

Camden Coastal Community College

Dental Assistant

Blue Cross Blue Shields Kings Bay Naval Base Dental School

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