Marrissa Edwards
Birmingham
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
3
3
years of professional experience
Work History
Administrative Assistant
Childs Play Therapy Center
10.2024 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Established administrative work procedures to track staff's daily tasks.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Oversee payment processing and record keeping,ensuring accuracy and compliance with company policy.
Patient Access Representative
Ascension St. Vincent's
10.2022 - 09.2024
- Operated scheduling software to coordinate patient appointments, optimizing clinic workflow and minimizing wait times.
- Verified patient demographics and updated records to maintain accurate and current information.
- Handled confidential patient information with discretion, adhering to privacy regulations and policies.
- Resolved patient inquiries regarding insurance and billing, providing clear and concise information.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Trained new hires on department procedures, policies, and software systems, ensuring consistent quality service delivery from all team members.
- Facilitated smoother patient visits, coordinating with healthcare providers to ensure timely service.
- Improved patient satisfaction by efficiently managing registration and intake processes.
- Assisted in reducing no-show rates by implementing reliable follow-up and reminder system for appointments.
Patient Service Representative
UAB Medicine
06.2022 - 10.2022
- Assisted patients with registration processes, verifying personal information and insurance details.
- Applied billing and coding software to process insurance claims, reducing errors and expediting payment.
- Handled patient inquiries regarding services and billing, providing clear and accurate information.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Delivered support to medical staff in completion of patient paperwork.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
- Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
- Balanced deposits and credit card payments each day.
- Built and maintained positive working relationships with patients and staff.
- Actively participated in team meetings focused on improving workflows and enhancing overall practice performance.
- Greeted and assisted patients with check-in procedures.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Collaborated with clinical staff to coordinate care plans, resulting in improved patient outcomes.
Education
Master of Science - Microbiology
Alabama A&M University
Normal, AL12-2021
Bachelor of Science - Biology
Alabama A&M University
Normal, AL12-2016
High School Diploma -
Opelika High School
Opelika, AL05-2011
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Research
- Quality assurance
- Complex Problem-solving
- Confidential document control
- Prioritization
- Data collection
- Critical thinking
- Time management
Timeline
Administrative Assistant
Childs Play Therapy Center
10.2024 - Current
Patient Access Representative
Ascension St. Vincent's
10.2022 - 09.2024
Patient Service Representative
UAB Medicine
06.2022 - 10.2022
Master of Science - Microbiology
Alabama A&M University
Bachelor of Science - Biology
Alabama A&M University
High School Diploma -
Opelika High School
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