Marrissa Spinks
Store Manager
St. Louis,MO
Summary
Enthusiastic assistant manager offers several years of experience in leadership roles. Excellent team leader and problem solver with resourceful and flexible approach to team management. Knowledgeable about operations and best practices to maintain effective operational output.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Assistant General Manager (AGM)
Cookies STL
Florissant, MO
09.2024 - Current
- Assist in overseeing daily operations of the store, including managing staff, coordinating schedules, and ensuring efficient workflow.
- Developing and maintaining strong relationships with vendors and suppliers to facilitate team member knowledge training on new products.
- Ensured compliance with state policies, procedures, and regulatory requirements.
- Monitored customer feedback identify areas for improvement and implement appropriate action plans.
- Resolved escalated customer complaints promptly by addressing concerns professionally and finding suitable solutions.
- Developing new standard operating procedures (SOPs) for various tasks/processes leading to increased efficiency.
- Conducting regular performance evaluations of staff members to provide constructive feedback for professional development purposes.
Assistant Manager
Proper Cannabis
Bridgeton, MO
11.2022 - 09.2024
- Assisted in the management of daily operations, ensuring smooth and efficient workflow.
- Supervised and trained a team of 25 employees, providing guidance and support to maximize productivity.
- Collaborated with the manager to develop strategies for achieving sales targets and improving customer satisfaction.
- Conducted regular inventory checks to maintain accurate stock levels and minimize loss due to shrinkage.
- Resolved customer complaints or concerns promptly, ensuring high levels of customer service at all times.
- Assumed managerial responsibilities in the absence of the manager, overseeing all aspects of operations.
- Managed cash handling procedures, including opening/closing registers, preparing deposits, and reconciling discrepancies.
- Utilized POS systems effectively to process orders accurately while maintaining a high level of efficiency.
- Collaborated with the management team to develop and implement operational policies and procedures.
Assistant Store Manager
Nordstorm Rack
St. Louis, MO
03.2020 - 07.2022
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Service & Engagement Team Leader
Target
SAINT LOUIS, MO
07.2018 - 03.2020
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Evaluated customer needs and feedback to drive product and service improvements.
Education
Bachelor's - Business Management
Capella University
12.2018
Skills
- Staff management
- Inventory management
- Vendor relations
- Payroll administration
- Operations management
- Cross-Functional Leadership
- Conflict Resolution
- Workflow Delegation
- Regulation Compliance
- Change Management
- Employee training
- Data analysis
- Performance evaluation
- Employee scheduling
- Training and development skill
- Inventory control
- Customer relationship management (CRM)
- Strategic planning skill
- Training and development background
- Supply chain management
- Customer service management
- Staff scheduling
- Proficient in Microsoft and POS systems
Certification
- Cannabis Agent ID, 11/01/22, 11/01/25
- Driver's License
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
- Title: Inspirational Servant Leader | Customer Expert
Timeline
Assistant General Manager (AGM)
Cookies STL
09.2024 - Current
Assistant Manager
Proper Cannabis
11.2022 - 09.2024
Assistant Store Manager
Nordstorm Rack
03.2020 - 07.2022
Service & Engagement Team Leader
Target
07.2018 - 03.2020
Bachelor's - Business Management
Capella University
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