Mars Lyu
Rowland Heights,CA
Summary
Experienced professional with a strong background in sales and the telecommunication industry, offering 10+ years of expertise in sales performance, employee development and culture growth. Proven track record of success in sales performance, awarded top selling rep in 2023. Excellent problem-solving abilities and strategic mindset, consistently delivering innovative solutions to complex challenges. Strong leadership and communication skills, adept at collaborating with cross-functional teams and stakeholders to drive organizational growth, culture and achieve objectives.
Overview
13
13
years of professional experience
Work History
Solutions Specialist
Verizon
01.2022 - Current
- Increased productivity by collaborating with management and B2B to develop process improvements.
- Improved overall progress through working closely with staff members and streamlining processes to ensure their development.
- Resolved customer issues quickly and efficiently to enhance overall customer satisfaction ratings.
- Scheduled appointments and follow-up with clients to ensure opportunities were not missed
Customer Service Representative
Seibon International LLC
07.2011 - 01.2022
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.
- Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
- Improved delivery plans with strong scheduling knowledge, organizational skills, and route development expertise.
Education
Bachelor of Science - Computer Networking And Telecommunications
Cisco Networking Academy
Beijing, China12.2008
Skills
- Fluent in Mandarin
- Industry Trends Knowledge
- Project Management
- Manager Coaching and Training
- Business Planning
- Operational Oversight
- Staff Development
- Strategic Planning
Timeline
Solutions Specialist
Verizon
01.2022 - Current
Customer Service Representative
Seibon International LLC
07.2011 - 01.2022
Bachelor of Science - Computer Networking And Telecommunications
Cisco Networking Academy
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