Overview
Work History
Education
Skills
Accomplishments
Certification
Additional Information
Languages
Timeline
Generic

Mars Ojeda

Brea,CA

Overview

5
5
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Clear Cities Pharmacy
06.2023 - 10.2023
  • Inbound calls regarding Medications and Patients needs/ Inquires of Medication
  • Outbound calls and text to inform Patients of their Medication Availability for Pickup
  • Handling pick up and drop offs of Patients RX prescriptions request
  • Other responsibilities also included packaging Patients' RX for delivery, cleaning the Pharmacy, creating shipping labels, checking for expired OTC medication and basic translations for PT who were Spanish speakers

Usher/Ticket Taker

New Jersey City University
09.2021 - 05.2023
  • Taking count of the number of people coming in and out
  • Helping the Event Organizers out with what they want done
  • Directing people on where to go and guiding crowds
  • Checking IDs/Tickets to ensure students and faculty staff safety
  • Cleaning and organizing the front of house and Theatre, creating a welcoming experience to all students and attendees

Customer Care Representative

Harte Hanks
07.2022 - 11.2022
  • Remote work from home
  • Taking Inbound calls, Assisting Customers with troubleshooting, Sign in issues, billing inquiries, and cancelation via Salesforce for HBO Max
  • Work with a team remotely on handling calls in a timely manner
  • Worked solo to assist Customers in their troubles

Field Representative

ActionLink
11.2021 - 01.2022
  • Selling Bose Headphones/Earphones on the Sales Floor
  • Keep track of inventory and display cases of the store
  • Engaging customers with demos
  • Encouraging and creating extra revenue via training employees of our Partner stores into helping sell the product for our success

Event Specialist, Advantage Sales and Marketing

Advantage Solutions
02.2019 - 06.2020
  • On Floor sales and demo
  • Interacting with customers in a positive manner
  • Giving out samples and explaining what each product is
  • Up keep of Inventory + data logging each day, how much of a product was sold and how many samples were given out, at times selling upwards of 50-100 product in person per demo

Education

GED -

New Jersey
Jersey City, NJ
10-2020

Skills

  • Windows (10 years)
  • Sales (3 years)
  • Events Management (2 years)
  • Product Demos (2 years)
  • Marketing (2 years)
  • Event Planning (2 years)
  • Event Marketing (2 years)
  • Fundraising (1 year)
  • Customer service (2 years)
  • Customer support (2 years)

Accomplishments

  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
  • Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.

Certification

  • CMP - Certified Meeting Planner
  • CSEP - Certified Special Event Professional

Additional Information

Bilingual (English/Spanish)

Languages

English
Native or Bilingual
Spanish
Professional Working

Timeline

Customer Service Representative

Clear Cities Pharmacy
06.2023 - 10.2023

Customer Care Representative

Harte Hanks
07.2022 - 11.2022

Field Representative

ActionLink
11.2021 - 01.2022

Usher/Ticket Taker

New Jersey City University
09.2021 - 05.2023

Event Specialist, Advantage Sales and Marketing

Advantage Solutions
02.2019 - 06.2020

GED -

New Jersey

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