Mars Watson
Bowie,MD
Summary
Dedicated member of the Criminal Justice Honors Society, Alpha Phi, with valuable experience and knowledge in the field of criminal justice. Experience as a Criminal Justice Student Ambassador has facilitated active engagement with professionals and peers, enhancing understanding of the industry. Committed to upholding justice and ensuring public safety, equipped with the skills necessary to make a positive impact in the field of criminal justice.
Overview
2
2
years of professional experience
Work History
Cashier
Panera Bread
- 9 months of employment
- Ringing customers
- Cleaning
- Taking out orders
- Making smoothies and espresso drinks
Host
Eggspectations
- 3 months of employment
- Sharpened customer service skills and organization
Barista
Starbucks
2024.03 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
Style Team Member
Target
2023.02 - 2023.07
- Delivered exceptional customer service, addressing client concerns and providing solutions to meet their unique needs.
- Contributed to a positive work environment through strong communication skills and teamwork efforts.
- Promoted a welcoming atmosphere for all shoppers by engaging customers authentically upon entrance into the store space.
- Supported team members during peak hours or staff shortages, demonstrating adaptability in various roles within the store environment.
- Facilitated smooth transactions at the cash register, ensuring accuracy in payment processing while providing friendly service to each customer.
Education
Bachelor's degree - Criminal Justice
Bowie State University
Bowie, MDSkills
- Works well under pressure
- Time management
- Problem-solving and critical thinking
- Pays attention to technical details
- Proficient in mathematical concepts
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Team collaboration
- Cleaning and sanitizing
- Customer service excellence
- Written and verbal communication
- Professionalism and courtesy
Timeline
Barista
Starbucks
2024.03 - Current
Style Team Member
Target
2023.02 - 2023.07
Cashier
Panera Bread
Host
Eggspectations
Bachelor's degree - Criminal Justice
Bowie State University