Marsa Garvey

• Customer service representatives interact with customers to handle complaints, process orders, and answer questions
• Tech for Apple.
• Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
• Maintained a high level of product knowledge, providing accurate information to customers.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
• Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
• Call volume of 50 calls per day.

• Stephanie Townsend Allala & Associates PLLC Elder Law - Probate, Estate Planning, Guardianship 300 E
• Main, Suite 620 El Paso, TX 79901, (915) 533-0007 Dickerson Temp Agency - July 28, 2012 - December 27, 2012 Office Manager Nancy Ortega
• Filed court documents and legal pleadings with court clerk on behalf of attorneys.
• Organized documents to manage paper and electronic filing systems of clients.
• Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
• Handled office scheduling and made notes for deadlines, motions, and other important dates.
• Prepared and drafted correspondence and legal forms to maintain smooth communications.
• Improved communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly.

• DKD Electric, LLC 6801 Academy Parkway W NE P.O
• Box 26536, Albuquerque, NM 87125, (505) 881-6100
• Position: OFFICE MANAGER - Temporary position in Las Cruces and Chaparral New Mexico due to job site work being completed
• December 12, 2011 - March 28, 2012
• Duties:
• Organization of all office duties
• Hiring and interviewing of all employees at job site
• Receiving weekly timesheets from supervisors of all employees
• Emailing all timesheets for each employee to HR main office
• Receiving and distributing checks to employees
• Producing reports for attendance, employee applications and safety equipment
• Sending employees for drug tests and receiving results
• Provide and complete all insurance documents for employees and send all to HR main office
• Filing and administrative responsibilities
• Coordinating and arranging meetings with supervisors and employees
• Photocopying, scanning documents, email and faxing as required.
• Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
• Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
• Maintained computer and physical filing systems.
• Updated reports, managed accounts, and generated reports for company database.
• Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.

• Lopez, Molinar & Saroldi, PLLC Immigration, Criminal, Family and Traffic Law Firm 310 N
• Mesa, Suite 900, El Paso, TX 79901, (915) 838-3900
• Position: LEGAL ASSISTANT, full time, June 2010 - April 18, 2011
• Photocopying, scanning documents, email faxing as required
• Duties:
• Drafting legal documents needed for each case
• Managing forwarding requests from Clients for legal assistance
• Providing secretarial & paralegal support to clients
• Responsible for setting hearings also courthouse filings
• Reviewing analyzing documentary evidence
• Investigating facts law
• Providing good professional relations with clients
• Filing administrative responsibilities
• Coordinating arranging meetings with clients
• Photocopying, scanning documents, email faxing as required
• Notarizing legal documents
• Filed court documents legal pleadings with court clerk on behalf of attorneys.
• Organized documents to manage paper electronic filing systems of clients.
• Maintained strict confidentiality, protecting sensitive client information required by legal ethics and regulations.
• Handled office scheduling made notes for deadlines, motions, other important dates.
• Prepared and drafted correspondence legal forms to maintain smooth communications.
• Completed electronic filings, initiated billing statements managed firm administrative matters.
• Increased client satisfaction by efficiently managing case files promptly addressing inquiries.

Ryan, Sanders, and Gluth PLLC Law Firm Probate and Estate Planning Firm

• 310 N
• Mesa, Suite 300, El Paso, TX 79901, (915) 351-1100
• Position: ADMINISTRATIVE ASSISTANT/LEGAL SECRETARY - full time, July 28, 2007 - January 8, 2010
• Marsa Garvey 209 MADERO ST, UNIT 2 Anthony, NM 88021 Phone: (575) 215-4174 Email: Garveymarissa1976@outlook.com Employment HistoryDuties:
• In charge of all front office duties
• Balancing in charge of petty cash, switchboard operator courthouse filings
• Assistance to billing department
• Entering all attorneys secretarial times for each client to billed
• Responsible for setting hearings also courthouse filings
• Reviewing analyzing documentary evidence
• Investigating facts law
• Managing the flow of paperwork & communication with partners
• Providing good professional relations with clients
• Filing administrative responsibilities
• Coordinating arranging meetings with clients
• Photocopying, scanning documents, email faxing as required
• Notarizing witness to will executions
• Maintained confidentiality of sensitive information by adhering to strict privacy policies implementing secure filing systems.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively building strong relationships.
• Ensured accurate record-keeping with diligent data entry database management for vital company information.
• Promoted a positive work environment through effective communication skills fostering professional relationships among colleagues.
• Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
• Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
• Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.