Summary
Overview
Work History
Education
Skills
Languages
Timeline
BusinessAnalyst

Marsa Rendon

Manager/ Office Assistant
Angleton,TX

Summary

Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.

Overview

9
9
years of professional experience

Work History

Manager

The Dirty South
08.2020 - 08.2021
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Onboarded new employees with training and new hire documentation.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established team priorities, maintained schedules and monitored performance.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

Legal Assistant

Dax F. Garza, P.C.
10.2013 - 09.2020
  • Organized documents to manage paper and electronic filing systems of clients.
  • Filed court documents and legal pleadings with court clerk on behalf of attorneys.
  • Prepared and drafted correspondence and legal forms to maintain smooth communications.
  • Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
  • Worked alongside attorneys, administrative assistants, and fellow legal assistants on complex cases and legal processes.
  • Completed electronic filings, initiated billing statements, and managed firm administrative matters.
  • Prepared for court hearings by organizing and summarizing documents, preparing exhibits and reviewing evidence.
  • Conducted legal research, compiled and organized evidence and identified relevant legal articles and statutes to use for legal proceedings.
  • Communicated pertinent information to clients via phone, email, and mail.
  • Contacted clients to schedule appointments and discuss progress of cases.
  • Revised and finalized letters, briefs, and memos.
  • Interviewed clients to obtain information relevant to cases.
  • Attended court hearings and depositions to take notes and document proceedings.
  • Responded to client inquiries to provide accurate legal advice and offer assistance.
  • Created spreadsheets to track client progress and document billable hours.
  • Translated documents from Language to Language.
  • Listened to recordings and translated confidential information.
  • Translated documents for research departments, supporting data collection and reporting.
  • Repeated and restructured complex translations to optimize understanding.
  • Provided verbal summaries of non-English documents to diverse audiences.
  • Reviewed final work to spot and correct errors in punctuation, grammar and translation.
  • Interpreted spoken and written languages other than English and vice versa.
  • Assisted foreign language-speaking clients with inquiries.

Front Office Assistant

The Montessori School Of Downtown
08.2012 - 09.2013
  • Directed phone inquiries, answered customer questions, and scheduled appointments.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Processed incoming and outgoing mail, sorting and distributing to correct staff and departments.
  • Responded to inquiries from callers seeking information.
  • Provided clerical support, addressing routine, and special requirements.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Screened visitors and issued badges to maintain safety and security.
  • Followed detailed directions from management to complete daily paperwork and computer data entry.
  • Increased customer service success rates by quickly resolving issues.
  • Completed daily logs for management review.
  • Proofread and edited documents for accuracy and grammar.
  • Ordered and distributed office supplies while adhering to fixed office budget.

Education

N/A - Undergraduate

Alvin Community College
Alvin, TX

Diploma -

South Houston High School
South Houston, TX
05.2005

Skills

  • Sales and Marketing
  • Team Leadership
  • Brand Management
  • Customer Relationship Management
  • Verbal and Written Communication
  • Staff Management
  • Project Management
  • Job Assignments
  • Strategic Planning
  • Schedule Preparation
  • Maintenance and Repair Management
  • Managing Cash Register
  • Employee Training
  • Cross-Functional Team Management
  • Managing Appointments
  • Time Management
  • Issue and Conflict Resolution
  • Managing Career Progression
  • Invoice Reconciliation
  • Budgeting and Cost Control
  • Food and Beverage Management
  • Supplier Relations
  • Managing Live Events
  • Managing Multiple Tasks
  • Managing Files and Records
  • Administration and Reporting
  • Scheduling and Coordinating
  • Spanish Interpreting

Languages

Spanish
Full Professional

Timeline

Manager

The Dirty South
08.2020 - 08.2021

Legal Assistant

Dax F. Garza, P.C.
10.2013 - 09.2020

Front Office Assistant

The Montessori School Of Downtown
08.2012 - 09.2013

N/A - Undergraduate

Alvin Community College

Diploma -

South Houston High School

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Marsa RendonManager/ Office Assistant