Marsadis Kinner
Brandon,MS
Summary
Adept at managing high-stress situations, I enhanced emergency response efficiency at Pearl Police Department by leveraging skills in decision-making and dispatching procedures. My background includes streamlining operations at Wells Fargo, demonstrating exceptional customer service, and attention to detail. Achieved significant improvements in response times and service quality, underscoring my ability to prioritize under pressure.
Overview
4
4
years of professional experience
Work History
Telecommunications Dispatcher
Pearl Police Department
03.2024 - Current
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
Telecommunications Dispatcher
State Capitol Police Department
08.2023 - 08.2024
- Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Dispatched and coordinated emergency services teams according to high-priority calls.
- Read system maps and caller information, and documented details in system.
Administrative Assistant
University of Mississippi Medical Center, UMMC
04.2022 - 03.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
Lead Bank Teller
Wells Fargo
12.2020 - 04.2023
- Trained junior tellers in best practices for client interactions, upholding excellent standards of service quality across the team.
- Oversaw teller staff scheduling to maintain appropriate coverage during business hours.
- Maintained cash drawer accuracy, effectively balancing daily deposits and withdrawals.
- Streamlined teller operations for improved efficiency and reduced wait times.
- Managed high-volume transactions during peak periods while maintaining composure under pressure.
Education
Associate of Science - Criminal Justice
Hinds Community College
Pearl, MS05-2025
High School Diploma -
Brandon High School
Brandon05-2018
Skills
- Customer service
- Data entry
- Decision-making
- Active listening
- Attention to detail
- Stress tolerance
- Time management
- Dispatching procedures
- Prioritizing calls
- Problem-solving
- Customer relations
Timeline
Telecommunications Dispatcher
Pearl Police Department
03.2024 - Current
Telecommunications Dispatcher
State Capitol Police Department
08.2023 - 08.2024
Administrative Assistant
University of Mississippi Medical Center, UMMC
04.2022 - 03.2024
Lead Bank Teller
Wells Fargo
12.2020 - 04.2023
Associate of Science - Criminal Justice
Hinds Community College
High School Diploma -
Brandon High School
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