Marsae Crawford, MBA, LCSW
Summary
Strategic healthcare quality and compliance leader with deep expertise in accreditation governance, multi-state regulatory strategy, and enterprise-level quality infrastructure development. Proven ability to elevate organizational performance, strengthen risk posture, and align quality strategy with business growth and payer expectations. Influential leader skilled at guiding cross-functional teams, shaping compliance culture, and delivering board-level insights that drive operational excellence.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Contract Administrator
PDMI, Inc.
02.2020 - 07.2021
- Created contracts using standardized templates by collecting information from stakeholders and personalizing clauses.
- Coordinated with external vendors and clients to negotiate pricing terms and conditions for the company.
- Monitored milestones, obligations, and deadlines to guarantee compliance from all parties involved in the agreement.
- Detected potential risks in contract language and reported issues to legal teams to mitigate liability.
- Managed organized centralized storage of active contracts, amendments, and renewals.
- Assisted leadership in resolving conflicts by clarifying guaranteed terms and facilitating necessary amendments.
Senior Field Care Advocate
Optum/UnitedHealthcare
04.2014 - 02.2020
- Strengthened regulatory compliance for product safety and quality, reducing noncompliance incidents.
- Applied Lean and continuous improvement methodologies to enhance operational performance.
- Led root-cause analysis and corrective action planning to resolve quality issues.
- Provided support to members navigating healthcare services and resources.
- Assisted in resolving member inquiries, ensuring timely and accurate responses.
- Collaborated with interdisciplinary teams to coordinate patient care plans.
Manager, Clinical Compliance & Quality
Backpack Health
01.2025 - Current
- Build and scale the enterprise Quality & Compliance Program, including governance, audit frameworks, and reporting systems.
- Direct CARF accreditation strategy, leading gap analyses, mock surveys, and corrective action planning.
- Oversee clinical and operational audit governance, reducing organizational risk exposure.
- Deliver board-level KPI reporting on quality trends, risk indicators, and operational performance.
- Partner with IT to build enterprise compliance dashboards supporting accreditation and audit readiness.
Manager, Quality
Brave Health
01.2024 - 01.2026
- Led enterprise quality strategy and accreditation readiness during rapid organizational growth.
- Directed internal audits and clinical oversight functions across multiple markets.
- Led accreditation activities for CARF, Joint Commission, and Florida DCF.
- Drove continuous improvement using performance metrics and trend analysis.
Manager, Quality Assurance & Performance Management
Magellan Healthcare
01.2021 - 01.2024
- Strengthened regulatory compliance for product safety and quality, reducing noncompliance incidents.
- Applied Lean and continuous improvement methodologies to enhance operational performance.
- Led root-cause analysis and corrective action planning to resolve quality issues.
Education
Master of Business Administration - undefined
The University of Findlay
Master of Social Work - undefined
Cleveland State University
Skills
- Enterprise Quality Strategy
- Regulatory Affairs Leadership
- Accreditation Governance
- Clinical Audit Oversight
- Risk & Compliance Architecture
- Performance Management
- Executive Reporting
- Cross-Functional Leadership
Certification
- Licensed Independent Social Worker, Supervisor Designation (State of Ohio)
- Licensed Clinical Social Worker (State of Florida)
Timeline
Manager, Clinical Compliance & Quality
Backpack Health
01.2025 - Current
Manager, Quality
Brave Health
01.2024 - 01.2026
Manager, Quality Assurance & Performance Management
Magellan Healthcare
01.2021 - 01.2024
Contract Administrator
PDMI, Inc.
02.2020 - 07.2021
Senior Field Care Advocate
Optum/UnitedHealthcare
04.2014 - 02.2020
Master of Business Administration - undefined
The University of Findlay
Master of Social Work - undefined
Cleveland State University