Marsala Cinquegrana
Honolulu
Summary
Proven leader with extensive experience at Starbucks MCCS, adept in staff training and optimizing store operations. Excelled in fostering team culture and enhancing customer engagement, significantly improving store efficiency. Skilled in cash management and known for exceptional multitasking abilities, drives results and maintain high standards of service excellence.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Lead Manager
Starbucks MCCS
Marine Corps Base Hawaii, Hi
11.2024 - Current
- Led a team of baristas to provide high-quality customer service and efficient operations in a fast-paced environment.
- Trained and mentored new employees, ensuring they understood company policies, safety procedures, and customer service standards.
- Delegated tasks effectively during peak hours, maintaining smooth operations and a positive team dynamic.
- Managed store operations during shifts, including inventory management, ordering to the stores adjusted par, cash handling, and opening/closing procedures.
- Monitored product quality and consistency, ensuring all beverages met Starbucks’ high standards.
- Lead by example, fostering a positive and motivated team culture that enhances productivity and teamwork.
Barista
Starbucks MCCS
Marine Corps Base Hawaii, Hi
11.2023 - 11.2024
- Provided exceptional customer service by actively engaging with customers, taking orders, and ensuring a positive experience
- Maintained high-quality standards for beverage preparation, ensuring consistency and adherence to Starbucks' recipes and protocols.
- Trained new employees on barista responsibilities, store procedures, and customer service expectations.
- Adhered to food safety guidelines, such as proper handling of food and beverages and maintaining allergen awareness.
- Maintained a positive attitude and worked as part of a team to meet daily store goals, both for sales and customer satisfaction.
Shift Manager
Moes Southwestern Grill
Rochester, NY
11.2020 - 11.2022
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
Education
High School Diploma -
Victor Senior High School
Victor, NY06-2022
Skills
- Staff training, coaching, and mentoring
- Cash handling and financial reporting
- Store operations and workflow optimization
- Personalized customer engagement and service excellence
- Strong verbal and written communication
- Time management and Multitasking
Certification
- Starbucks Manager Certification 11/2024
- Starbucks Lead Certification 10/2024
- Starbucks Trainer Certification 02/2023
Timeline
Lead Manager
Starbucks MCCS
11.2024 - Current
Barista
Starbucks MCCS
11.2023 - 11.2024
Shift Manager
Moes Southwestern Grill
11.2020 - 11.2022
High School Diploma -
Victor Senior High School