Summary
Overview
Work History
Education
Skills
Timeline
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Marsali Endrizzi

Marsali Endrizzi

Newton,NJ

Summary

Offering strong organizational skills and ability to maintain well-functioning office environment, eager to learn and grow in this role. Brings readiness to acquire essential administrative knowledge, coupled with proficiency in utilizing office software and handling clerical tasks. Ready to use and develop time management and communication skills in an Office Management role.

Overview

7
7
years of professional experience

Work History

Office Manager

Luna Chimney Sweeps
03.2024 - Current
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
  • Enhanced office operational efficiency by streamlining filing systems, resulting in easier access to critical documents.
  • Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
  • Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.

Administrative Assistant

Hennebry Pest Solutions
05.2023 - 08.2023
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Executed record filing system to improve document organization and management.
  • Scheduled office meetings and client appointments for staff teams.
  • Processed customer orders accurately and within agreed timeframes to meet service standards.
  • Assisted coworkers and staff members with special tasks on daily basis.

CSR

Enablx Call
02.2018 - 01.2019
  • Troubleshoot water heaters.
  • Diagnose, and offer repair options to customers
  • Specializing in Gas, Electric and Power Vent water heaters.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Tracked customer service cases and updated service software with customer information.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Investigated and resolved customer inquiries and complaints quickly.

Education

Bachelor of Arts - Writing

Centenary University
Hackettstown, NJ
12-2023

Associate of Arts - Arts, Writing

Sussex County Community College
Newton, NJ
05-2021

Skills

  • Creating and maintaining Content
  • Creative Writing
  • Memo writing (Proficient)
  • Interoffice Communications (Proficient)
  • MS Powerpoint (Moderate)
  • MS Excel (Basic)
  • MS Office (Proficient)
  • Microsoft Office: Mail & Calendar (PC - Highly Proficient)
  • Customer Service (Proficient)
  • Office Management skills (Proficient)
  • Customer focus and Orientation skills (Highly proficient)
  • Customer Consulting

Timeline

Office Manager

Luna Chimney Sweeps
03.2024 - Current

Administrative Assistant

Hennebry Pest Solutions
05.2023 - 08.2023

CSR

Enablx Call
02.2018 - 01.2019

Bachelor of Arts - Writing

Centenary University

Associate of Arts - Arts, Writing

Sussex County Community College

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