Marsali Endrizzi
Office Manager
Newton,NJ
Summary
Offering strong organizational skills and ability to maintain well-functioning office environment, eager to learn and grow in this role. Brings readiness to acquire essential administrative knowledge, coupled with proficiency in utilizing office software and handling clerical tasks. Ready to use and develop time management and communication skills in an Office Management role.
Overview
20
20
years of professional experience
4
4
years of post-secondary education
Work History
Office Manager
Luna Chimney Sweeps
03.2024 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Enhanced office operational efficiency by streamlining filing systems, resulting in easier access to critical documents.
- Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
Administrative Assistant
Hennebry Pest Solutions
05.2023 - 08.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
- Assisted coworkers and staff members with special tasks on daily basis.
CSR
Enablx Call
02.2018 - 01.2019
- Troubleshoot water heaters.
- Diagnose, and offer repair options to customers
- Specializing in Gas, Electric and Power Vent water heaters.
- Processed customer service orders promptly to increase customer satisfaction.
- Tracked customer service cases and updated service software with customer information.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Investigated and resolved customer inquiries and complaints quickly.
Administrative Assistant (Temporary Position)
B.A. Colella Heating and Cooling
03.2016 - 07.2016
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
- Identified and corrected inconsistencies in filing systems for increased accuracy.
- Submitted cash and check deposits and generated cash receipts to record money received.
Owner/Karaoke DJ
Planet Marz Entertainment
01.2009 - 02.2012
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
Sales Coordinator
CORT Event & Tradeshow Furnishings
01.2007 - 02.2008
- Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
- Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
- Increased sales revenue by establishing strong relationships with clients and identifying new business opportunities.
- Streamlined sales processes for improved efficiency and customer satisfaction.
Administrative Assistant
NY Retail Leasing, LLC
02.2005 - 08.2007
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Verified tenant incomes and other information before accepting lease applications.
Education
Bachelor of Arts - Writing
Centenary University
Hackettstown, NJ 09.2021 - 05.2023
Associate of Arts - Arts, Writing
Sussex County Community College
Newton, NJ 01.2019 - 05.2021
Skills
- Creating and maintaining Content
- Creative Writing
- Memo writing (Proficient)
- Interoffice Communications (Proficient)
- MS Powerpoint (Moderate)
- MS Excel (Basic)
- MS Office (Proficient)
- Microsoft Office: Mail & Calendar (PC - Highly Proficient)
- Customer Service (Proficient)
- Office Management skills (Proficient)
- Customer focus and Orientation skills (Highly proficient)
- Customer Consulting
Timeline
Office Manager
Luna Chimney Sweeps
03.2024 - Current
Administrative Assistant
Hennebry Pest Solutions
05.2023 - 08.2023
Bachelor of Arts - Writing
Centenary University
09.2021 - 05.2023
Associate of Arts - Arts, Writing
Sussex County Community College
01.2019 - 05.2021
CSR
Enablx Call
02.2018 - 01.2019
Administrative Assistant (Temporary Position)
B.A. Colella Heating and Cooling
03.2016 - 07.2016
Owner/Karaoke DJ
Planet Marz Entertainment
01.2009 - 02.2012
Sales Coordinator
CORT Event & Tradeshow Furnishings
01.2007 - 02.2008
Administrative Assistant
NY Retail Leasing, LLC
02.2005 - 08.2007
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