MARSALIS JAYYE

Oversee and manage a team of 25 courier drivers to ensure timely and efficient movement of specimens between the lab, clients and hospitals.

• Provided guidance, coaching, and performance feedback to foster a positive and productive work environment.
• Conduct safety audits and rides ensuring adherence to company policies and procedures.
• Build and maintain positive relationships with our teams, clients, and other internal departments.

• Collaborate with team members to formulate and implement company revenue goals, and customer service objectives.
• Monitored operations to ensure that staff members comply with administrative policies and procedures, safety rules, contracts, environmental policies, and government regulations.
• Streamlined communication between departments to facilitate smooth operations and timely deliveries.
• Communicate customer issues with the operations team and devise ways of improving customer experience, including resolving problems and complaints.
• Developed strong relationships with vendors and negotiated favorable contracts for improved service quality.
• Ensured safety compliance by conducting regular audits, training sessions, and updating company policies.
• Monitored industry changes and regulatory updates to ensure company-wide compliance with relevant laws and guidelines affecting transportation operations.
• Mentored new hires in departmental procedures and provided ongoing support for their professional development within the organization.

• Manage overall site operation and responsible for the effective and successful management of labor, productivity, quality control and safety measures per the company policies and applicable laws.
• Managed budgets and resources, leading to cost-effective operations without compromising quality.
• Analyzed workload and delivery schedules to determine/estimate staff-hours required to accomplish the company operational commitments and strategic plans.
• Enhanced transportation efficiency by optimizing route planning and scheduling.
• Coordinated cross-functional efforts during peak seasons or emergency situations to meet business goals without compromising service quality.

• Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
• Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.