Hi, I’m
Marschaunna Cassandra
Fort Valley,GA
Summary
Team-oriented self-starter bringing three years in training, staff development, management and human resources. Exceptional communication, analytical and organizational skills.
Overview
3
years of professional experience
Work History
The Railroad Cafe
Assistant Manager
02.2021 - Current
Job overview
- Conducted orientation sessions and organized on-the-job training for new hires.
- Trained new hires to perform cross-training exercises with experienced workers.
- Directed field training to enhance participants' skills.
- Trained staff during demonstrations, meetings, conferences and workshops.
- Implemented new learning strategies depending upon employees' skill levels.
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered central telephone system and directed calls accordingly.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Built relationships with customers and community to establish long-term business growth.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Monitored stock levels to ensure availability of products.
- Conducted periodic inventories and physical counts of product supplies.
Education
University of GeorgiaAthens, GA
Medical Billing And Coding from Medical Billing And Coding
08-2023
Peach County High SchoolFort Valley, GA
High School Diploma
05.2012
Skills
- Project Management
- Team Direction
- Team Development Strategies
- Written and Oral Communications
- Time Management
- New Employee Training
- Leadership Training
- Exceptional Communicator
- New Hire Onboarding
- Small Group Instruction
- Positive Communication Strategies
- Maintaining Clean Work Areas
- Training Methods
- Safe Food Handling Practices
- Customer Loyalty
- Staff Leadership
Timeline
Assistant Manager
The Railroad Cafe
02.2021 - Current
University of Georgia
Medical Billing And Coding from Medical Billing And Coding
Peach County High School
High School Diploma
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