Entela Sadikaj
Chicago,IL
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Metropolitan Plumbing & Mechanical, Inc.
01.2022 - 03.2024
- Liaised between clients and vendors and maintained effective lines of communication.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Established administrative work procedures to track staff's daily tasks.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Managed filing system, entered data and completed other clerical tasks.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Administrative Assistant
Apex Construction Group Inc
02.2018 - 12.2021
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
Retail Wine Sales Representative
Fantis Foods Inc.
06.2015 - 02.2018
- Boosted wine sales by conducting in-store tastings and engaging customers with product knowledge.
- Enhanced customer appreciation of various wine selections through informative presentations and tastings.
- Organized successful wine tasting events, fostering a sense of community among customers and increasing brand loyalty.
Education
Bachelor of Arts - Business Management
London Metropolitan University
Athens, Greece 06.2012
Skills
- Workflow Optimization
- Mail handling
- Filing
- Expense Reporting
- Meeting planning
- Invoice Processing
Certification
- Licensed Real Estate Agent
Timeline
Administrative Assistant
Metropolitan Plumbing & Mechanical, Inc.
01.2022 - 03.2024
Administrative Assistant
Apex Construction Group Inc
02.2018 - 12.2021
Retail Wine Sales Representative
Fantis Foods Inc.
06.2015 - 02.2018
Bachelor of Arts - Business Management
London Metropolitan University
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