Marsela Stringa
Wethersfield,CT
Summary
Results-oriented banking and audit professional with expertise in quality review, branch auditing, and team leadership. Fluent in Albanian, Italian, and English. Skilled in analyzing complex data, ensuring regulatory compliance, and communicating findings to clients and stakeholders. Recognized for collaborative leadership in fast-paced financial environments.
Overview
12
12
years of professional experience
Work History
Quality Review & Audit Lead
Cigna
09.2022 - 07.2025
- Conducted FACETS, HSA, BANKING audits to verify transaction accuracy, review account information, and ensure compliance with company policies and procedures.
- Investigated complex audit issues, providing actionable recommendations that improved resolution processes.
- - Reviewed audit findings to identify discrepancies, risks, and compliance gaps, enhancing overall compliance quality.
- - Prepared comprehensive audit reports aligned with departmental and regulatory standards.
- - Presented audit results and status updates to clients and internal stakeholders, fostering transparency and trust.
- (Remote)
Senior Member Services Representative
State Police Credit Union
Meriden, CT
03.2021 - 09.2022
- - Provided exceptional member service while managing sensitive financial data to ensure confidentiality and trust.
- - Facilitated accurate documentation flow between members and internal teams to enhance communication and efficiency.
- - Managed daily workflow and coached staff to optimize performance and service delivery.
- - Oversaw branch operations as Assistant Manager to ensure smooth branch operations.
Senior Consumer Associate
Webster Bank
Farmington, CT
05.2019 - 03.2021
- - Processed cash transactions accurately, ensuring zero discrepancies and enhancing customer trust.
- - Obtained Loan Officer certification through NMLS program.
- Supported Webster Bank client service through courteous account and transaction assistance.
- Processed branch transactions while following Webster Bank cash handling procedures.
- Reviewed account documentation for accuracy and compliance with Webster Bank standards.
Sales & Service Supervisor / Assistant Manager
Peoples United Bank
Meriden, CT
12.2013 - 05.2019
- - Supervised frontline staff, enhancing daily branch operations.
- - Monitored compliance with banking regulations and service standards, fostering a reliable service environment.
Education
Bachelor's Degree - Business Administration
University of Tirana
Albania Skills
- Quality Review and Risk Analysis
- Regulatory Compliance
- Audit Process Management
- Audit Methodologies
- Banking & Branch Audits
- Data Analysis Techniques
- Process Improvement
- Report Development
- Team Leadership
- Client & Stakeholder Communication
LANGUAGES
- Albanian
- Italian
- English
Timeline
Quality Review & Audit Lead
Cigna
09.2022 - 07.2025
Senior Member Services Representative
State Police Credit Union
03.2021 - 09.2022
Senior Consumer Associate
Webster Bank
05.2019 - 03.2021
Sales & Service Supervisor / Assistant Manager
Peoples United Bank
12.2013 - 05.2019
Bachelor's Degree - Business Administration
University of Tirana