Marsela Wijaya
Philadelphia
Summary
Communicate by phone, Communicate in English, Well communicate with people, Manage event, Handling event, Handling check in, Organize event and people, Have a good knowledge of quality of service and good communication skill. Friendly, Enegic, Hard Worker, Responsible and Adaptable, Critical and Logical Thinking, Discipline, High Motivated, Ability to work individually and as a team, Dynamic, Quick To See Possibilities, Practical, Result-Oriented , and Good Sense Of Humor.
Overview
14
14
years of professional experience
Work History
Machine Operator
Action Mailers
Aston Township
04.2023 - 07.2025
- Operated machinery to ensure efficient production processes.
- Followed safety protocols while operating machines and equipment.
- Monitored production line operations to ensure efficiency and accuracy.
Cook
Farina Pasta Bar
Philadelphia
12.2023 - 01.2025
- Prepared fresh pasta following traditional recipes and techniques.
- Managed kitchen inventory, ensuring stock levels met daily demands.
- Collaborated with team to create seasonal menu offerings and specials.
- Maintained cleanliness and organization of kitchen equipment and workstations.
- Assisted in training new cooks on recipes and kitchen procedures.
- Monitored cooking times to ensure optimal quality and presentation of meals.
- Implemented food safety practices to uphold health regulations in the kitchen.
- Engaged with customers to provide recommendations and enhance dining experience.
- Cleaned kitchen equipment, surfaces, utensils and dishes.
- Operated grills, fryers and broilers to cook items to quality guidelines.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
- Wrapped, dated and labeled food items in storage for safety and freshness.
- Followed established procedures and requirements for safe food handling, storage and service.
- Chopped, diced and sliced vegetables and fruit ahead of rush periods.
Machine Operator
ICS Corporation
Jersey City
04.2023 - 11.2023
- Operated machinery to ensure efficient production processes.
- Adjust machine settings to complete tasks accurately.
Tour Operation
Cakra Wisata
Jakarta Pusat
02.2019 - 11.2020
- Develop consultative relationships with decision makers such as Corporate Travel Managers, Directors of Procurement, etc. and guide them through buying the product as means of booking M & I business for their companies.
- Establishes, develops and maintains business relationships with current customers and prospective customers in the assigned territory/market segment to generate new business for the organization’s products/service.
- Preparing and checking MICE programs and quotations for incentive houses, travel agency and corporate customers, primarily from English and other markets where required.
- Meet and exceed annual quotation bookings on individual basis.
- Act as an ambassador for Company in the industry, in a polished and professional manner, maintaining composure in times of stress, ensuring the highest levels of service and professionalism are maintained.
- Negotiating with suppliers and hotels in order to achieve the most competitive programs for our clients.
- Manage and organize each file including; quotation, reservation, supplier and customer payments and communication. Compile accurate contracts in English language for each confirmed group.
- Creating accurate and timely event plans, communicating clearly with those involved both within and outside of the company sourcing products and destinations to meet consumer demands for bespoke travel and sustainable tourism.
- Liaising with travel partners, including airlines and hotels, to manage bookings and schedules, often one year in advance.
- Partakes in transition meetings with the operations team on the execution of the signed programs, including but not limited to facilitating and/or participating in site visits, attending the organized events, manage customer expectations within the boundaries of the Company obligations and capacities.
- Tourism
Tour Supervisor
PT Emerald Holiday Tour and Travel
Jelambar Jakarta Barat
09.2017 - 12.2018
- Develop consultative relationships with decision makers such as Corporate Travel Managers, Directors of Procurement, etc. and guide them through buying the product as means of booking M & I business for their companies.
- Establishes, develops and maintains business relationships with current customers and prospective customers in the assigned territory/market segment to generate new business for the organization’s products/service.
- Preparing and checking MICE programs and quotations for incentive houses, travel agency and corporate customers, primarily from English and other markets where required.
- Meet and exceed annual quotation bookings on individual basis.
- Act as an ambassador for Company in the industry, in a polished and professional manner, maintaining composure in times of stress, ensuring the highest levels of service and professionalism are maintained.
- Negotiating with suppliers and hotels in order to achieve the most competitive programs for our clients.
- Manage and organize each file including; quotation, reservation, supplier and customer payments and communication. Compile accurate contracts in English language for each confirmed group.
- Creating accurate and timely event plans, communicating clearly with those involved both within and outside of the company sourcing products and destinations to meet consumer demands for bespoke travel and sustainable tourism.
- Liaising with travel partners, including airlines and hotels, to manage bookings and schedules, often one year in advance.
- Partakes in transition meetings with the operations team on the execution of the signed programs, including but not limited to facilitating and/or participating in site visits, attending the organized events, manage customer expectations within the boundaries of the Company obligations and capacities.
- Tourism
Business Staff – Mice Field
PT Integriy Tour and Travel
04.2014 - 08.2017
- Establishes, develops and maintains business relationships with current customers and prospective customers in the assigned territory/market segment to generate new business for the organization’s products/service.
- Preparing and checking MICE programs and quotations for incentive houses, travel agency and corporate customers, primarily from English and other markets where required.
- Liaising with other team members to ensure completion of high quality proposals in line with strict client deadlines.
- Working closely with our sales offices worldwide to format highly relevant responses using accurate, concise and professional language when responding in English.
- Negotiating with suppliers and hotels in order to achieve the most competitive programs for our clients.
- Manage and organize each file including; quotation, reservation, supplier and customer payments and communication. Compile accurate contracts in English language for each confirmed group.
- Creating accurate and timely event plans, communicating clearly with those involved both within and outside of the company sourcing products and destinations to meet consumer demands for bespoke travel and sustainable tourism.
- Liaising with travel partners, including airlines and hotels, to manage bookings and schedules, often one year in advance.
- Tourism
Purchasing
Hot Star Indonesia
Kelapa Gading
11.2013 - 03.2014
- Restaurant
Barista
The Volcano Bar & Restaurant
Sukajadi Bandung
01.2013 - 08.2013
- Restaurant
Barista
Ohlala Café
Summarecon Mall Serpong
01.2012 - 04.2012
- Restaurant
Education
Bachelor’s Degree / DIV - Travel Management
Sekolah Tinggi Pariwisata Bandung (NHI)
BandungSkills
- Tour Operation
- Communication
- Customer Relationship
- Presentation
- Product knowledge
- Selling Product
- Tourism Operation
- Financial and Time Value for Company
Languages
- English
- Bahasa
Personality
- Communicate by phone
- Communicate in English
- Well communicate with people
- Manage event
- Handling event
- Handling check in
- Organize event and people
- Have a good knowledge of quality of service and good communication skill
- Friendly
- Energetic
- Hard Worker
- Responsible and Adaptable
- Critical and Logical Thinking
- Discipline
- High Motivated
- Ability to work individually and as a team
- Dynamic
- Quick To See Possibilities
- Practical
- Result-Oriented
- Good Sense Of Humor
Personal Information
- Date of Birth: 12/18/89
- Gender: Female
- Nationality: Indonesia
Timeline
Cook
Farina Pasta Bar
12.2023 - 01.2025
Machine Operator
Action Mailers
04.2023 - 07.2025
Machine Operator
ICS Corporation
04.2023 - 11.2023
Tour Operation
Cakra Wisata
02.2019 - 11.2020
Tour Supervisor
PT Emerald Holiday Tour and Travel
09.2017 - 12.2018
Business Staff – Mice Field
PT Integriy Tour and Travel
04.2014 - 08.2017
Purchasing
Hot Star Indonesia
11.2013 - 03.2014
Barista
The Volcano Bar & Restaurant
01.2013 - 08.2013
Barista
Ohlala Café
01.2012 - 04.2012
Bachelor’s Degree / DIV - Travel Management
Sekolah Tinggi Pariwisata Bandung (NHI)