Marselle Cook-Morrison
Lafayette,IN
Summary
SUMMARY : Highly organized and detail-oriented Business Assistant with over five years of experience in administrative and customer service roles. Adept at managing procurement processes, handling vendor relations, and providing exceptional support to staff. Proficient in Microsoft Office Suite (Word, Excel, Outlook), with strong time management, problem-solving, and communication skills. Demonstrates the ability to work efficiently under pressure, handle multiple tasks, and meet tight deadlines while maintaining accuracy and providing exceptional service. Committed to enhancing productivity, ensuring compliance with policies, and delivering high-quality support in a fast-paced academic setting.
Overview
9
9
years of professional experience
Work History
Service Coordinator
First Steps Early Learning Center
Lafayette, Indiana
07.2022 - 12.2023
- Answered incoming calls professionally and courteously, efficiently directing them to the appropriate staff members
- Efficiently processed referrals for assigned area, meeting federal requirement of completing intake process within 45 days.
- Prepared monthly reports summarizing current service activities.
- Assisted with billing and invoicing for services rendered.
- Complete the financial/cost participation and family insurance information as required by First Steps.
- Researched, identified and resolved customer complaints in a timely manner.
- Worked closely with other departments within the company to ensure successful completion of projects.
- Confirmed completed or closed work order by reviewing notes and following up on pending items.
Research Advocate/Supply Specialist
Cummins Engine's
Columbus, IN
03.2021 - 04.2022
- Researched new vendors and collaborated with existing vendors regarding pricing models and services offered.
- Created and implemented strategies to reduce supply chain costs.
- Analyzed data from various sources to develop reports on production, inventory, shipping, and distribution processes.
- Maintained records of shipments including purchase orders, invoices, packing slips, bills of lading.
- Assisted in resolving customer service issues related to deliveries or product quality concerns.
- Developed and implemented work instructions for purchasing orders.
- Ensured compliance with regulatory requirements and industry standards across all supply chain processes.
Project Engineer/Research Advocate/Supply Chain Coordinator
Quest Global Engineering Firm
Lafayette, IN
07.2018 - 11.2020
- Followed up on suspense dates to ensure that required actions are made within deadlines making sure supplier has the material
- Collaborated with stakeholders to identify opportunities for process improvement in the delivery of projects.
- Conducted risk assessments and created mitigation strategies for potential risks associated with projects.
- Developed project plans, budgets and timelines to ensure successful completion of projects.
- Negotiated contracts with suppliers and vendors in order obtain best pricing while maintaining quality standards.
- Collected, analyzed and summarized project information and trends to prepare project status reports for management.
- Prepared cost analyses, tracked change orders and managed schedules to improve project performance.
Customer Service Coordinator
Integrity Staffing
Indianapolis, IN
07.2014 - 12.2017
- Provided customer service assistance to customers via phone and email.
- Tracked orders from placement through delivery and follow-up as needed.
- Performed data entry tasks related to customer accounts and order processing.
- Utilized various software applications such as CRM systems for tracking purposes.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
Education
Bachelor of Science - Business Management
American Public University
West VirginiaAssociate of Science - Aviation
Vincennes University
IndianapolisSkills
- Time Management
- Customer Service
- Problem-Solving
- Multitasking
- Attention to Detail
- Organizational Skills
- Excellent Communication
- Proficient in Microsoft Office
Timeline
Service Coordinator
First Steps Early Learning Center
07.2022 - 12.2023
Research Advocate/Supply Specialist
Cummins Engine's
03.2021 - 04.2022
Project Engineer/Research Advocate/Supply Chain Coordinator
Quest Global Engineering Firm
07.2018 - 11.2020
Customer Service Coordinator
Integrity Staffing
07.2014 - 12.2017
Bachelor of Science - Business Management
American Public University
Associate of Science - Aviation
Vincennes University
Similar Profiles
Natalie MarmolijoNatalie Marmolijo
Childcare Center Director at Little Steps Early Learning CenterChildcare Center Director at Little Steps Early Learning Center
Natasha MartinNatasha Martin
Preschool Teacher at First Steps Early Learning CenterPreschool Teacher at First Steps Early Learning Center
Brittany ThomasBrittany Thomas
Lead Teacher at First Steps Early Learning CenterLead Teacher at First Steps Early Learning Center