Marsena Kupfer
Fayetteville,NC
Overview
27
27
years of professional experience
Work History
CEO
All Things Nonprofit
Fayetteville, NC
03.2023 - Current
- Developed and implemented strategic business plans to increase company profitability.
- Overseen the daily operations of the organization and ensured compliance with applicable laws and regulations.
- Directed long-term research initiatives to identify new markets for growth opportunities.
- Assessed financial performance of the organization on a regular basis and identified areas for improvement.
- Established policies and procedures that promoted an ethical work environment.
- Negotiated contracts with vendors to secure competitive pricing for goods or services.
Case Manager
Ace Case Management
Columbia, SC
02.2020 - 06.2023
- Assessed clients' needs, developed service plans and monitored progress towards goals.
- Provided crisis intervention support for clients in emergency situations.
- Conducted home visits to assess the safety of living environments for clients.
- Developed individualized care plans with input from clients and their families.
- Collaborated with medical professionals to coordinate treatment plans for clients.
- Maintained accurate case records and documentation according to agency guidelines.
- Compiled reports on cases and submitted them to supervisors as required.
- Counseled clients on available resources within the community that could help meet their needs.
- Provided referrals to appropriate health care providers or other community resources.
- Monitored client progress through regular follow-up contacts.
- Supported family members by providing information on local support groups.
Medical Records Clerk
Department of Defense
Fort Bragg, NC
05.2001 - 07.2005
- Reviewed patient charts for accuracy and completeness.
- Processed incoming medical records requests.
- Maintained a secure filing system for confidential documents.
- Entered data into electronic health record systems.
- Responded to inquiries from patients, physicians and other healthcare providers regarding medical records.
- Retrieved patient medical records in response to requests from authorized personnel.
- Monitored compliance with state and federal regulations regarding release of information.
- Identified discrepancies between physical documentation and electronic health records.
- Conducted periodic audits of physical documentation versus electronic health records.
- Resolved any discrepancies found in the review process.
- Assisted in developing processes for maintaining current information in patient's files.
- Organized patient charts, gathering medical histories, lab results and consents.
- Retrieved medical charts for healthcare staff for filing in medical records.
- Safeguarded patient records, managing data transfers in compliance with HIPAA standards and organizational regulations.
- Pulled patient charts for upcoming appointments.
- Maintained complete confidentiality in accordance with organization and legal requirements.
- Managed release of information requests and identified requestors as patient, relation or provider.
- Supported administration staff with records requests to support patient care.
- Obtained information by contacting appropriate personnel or patients.
- Purged outdated files.
- Maintained positive working relationship with fellow staff and management.
Supply Chain Manager
Army
Aberdeen Proving Ground, MD
03.1997 - 02.2000
- Developed and implemented supply chain strategies to optimize inventory levels, reduce costs, and improve delivery times.
- Monitored supplier performance metrics such as quality, cost, lead time, and delivery accuracy.
- Collaborated with other departments to design efficient logistics solutions for product distribution.
- Analyzed supply chain data such as demand forecasts and inventory levels to identify areas of improvement.
- Ensured compliance with all applicable laws and regulations related to the import and export process.
- Managed the procurement activities of goods or services from vendors or subcontractors according to corporate policies.
- Created reports summarizing supply chain operations such as inventory levels and shipping schedules.
- Implemented processes for order tracking and tracing from vendor through customer delivery.
- Conducted regular reviews of existing supply chain procedures to identify opportunities for streamlining operations.
- Oversaw warehouse operations including receiving, storage, packing, unpacking, shipping, receiving functions.
- Tracked shipments to ensure on-time deliveries while minimizing transit costs.
- Liaised with carriers regarding shipment issues; resolving discrepancies between carriers' invoices and records.
- Maintained accurate records of all transactions within the supply chain system.
- Evaluated new technologies related to supply chain management processes.
- Analyzed supplier performance data such as on-time delivery rate and quality scores.
- Determined inventory goals, product stock and risk management objectives and oversaw techniques to maximize inventory.
- Implemented clear and effective planning strategies to meet supply chain needs, meet demand and optimize distribution.
- Enhanced supply chain processes, strengthening planning procedures, organizing schedules and maintaining records.
- Fostered relationships with suppliers to develop purchasing agreements with logistics customers and reduce risks.
- Identified and rolled out both short- and long-term supply chain plans while optimizing procedures to decrease annual expenses.
- Monitored suppliers' activities to assess performance in meeting quality or delivery requirements.
- Identified opportunities to reuse or recycle materials to minimize consumption of new materials.
- Determined appropriate equipment and staffing levels to load, unload and move materials.
Education
Master of Arts - Nonprofit Management
Capella University
Minneapolis, MN06-2006
Bachelor of Arts - Psychology
Thomas Edison University
Trenton, NJ06-2004
Ph.D. - Psychology
Northcentral University
San Diego, CATimeline
CEO
All Things Nonprofit
03.2023 - Current
Case Manager
Ace Case Management
02.2020 - 06.2023
Medical Records Clerk
Department of Defense
05.2001 - 07.2005
Supply Chain Manager
Army
03.1997 - 02.2000
Master of Arts - Nonprofit Management
Capella University
Bachelor of Arts - Psychology
Thomas Edison University
Ph.D. - Psychology
Northcentral University