Marsha Ackerman
Trinity,FL
Summary
Dependable Coordinator provides excellent office management and administrative support. Possesses strong communication and interpersonal skills with demonstrated ability to manage competing priorities and meet deadlines. Creative problem solver with strong analytical and critical thinking skills.
Overview
13
13
years of professional experience
Work History
Lease Analyst on Verizon Account
CUSHMAN & WAKEFIELD
08.2020 - Current
- Ensure Landlord compliance with Lease obligations, terms and conditions
- Interpret critical clauses of new Leases and Amendments, set up Lease payment schedules and complete Lease abstracts for review by Senior Lease Analyst
- Create invoices to ensure Lease payment schedules are current and remit payments after approval by Senior Lease Analyst
- Terminate expired Leases and follow-up with Landlords to ensure security deposits are timely returned
- Provide variance explanations of monthly recurring Lease charges to Account Manager
- Conduct audits of Year-End CAM and Real Estate Tax reconciliations and thoroughly review, interpret and analyze all charges for accuracy in accordance with Lease documents and resolve discrepancies with Landlords
- Review monthly Landlord invoices and statements for accuracy and compliance with Lease terms
- Reconcile accounts to ensure correct rental payments are processed in accordance with Lease documents and resolve billing discrepancies with Landlords
- Review Estoppel Certificates provided by Landlords against Lease terms and prepare standard Estoppel Certificates for signature by Senior Manager of Business Operations
- Perform operating expense preliminary review to ensure Landlord calculations are correct and update Lease payment schedules
- Extend Leases on Tenant-At-Will Basis from monthly Lease Expiration Report to ensure rent payments are paid while Lease is in negotiation with Transactions Manager.
Lease Administrator on Verizon Account
AEROTEK
10.2019 - 07.2020
- Requested certificates of insurance from AON and forwarded to Landlords
- Interpreted critical clauses of Leases and Amendments, set up Lease payment Schedules and completed Lease Abstracts for review by Senior Lease Analyst
- Performed operating expense preliminary review to ensure Landlord calculations were correct and updated Lease payment schedules
- Created invoices to ensure Lease payment schedules were current and remitted payments once approved by Senior Lease Analyst
- Special projects as assigned.
Administrative Assistant
STANLEY CHAIR CO, INC.
07.2019 - 10.2019
- Data entry of all customer orders into AS/400 system from faxes, emails, and telephone orders
- Created new customer catalogs and fabric swatches
- Called customers daily to inform of delivery dates and informed Office Manager of refused deliveries
- Filing and mail distribution to appropriate personnel.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Claims Support Specialist Progressive Insurance Account
HIREGY
04.2019 - 07.2019
- Answered approximately 100 incoming calls per day and created First Notice of Loss claims and forwarded to claims adjuster for follow-up
- Received claim checks from accounting department and mailed with notification letter to appropriate party
- Forwarded customer calls to mitigation service provider for claims that needed immediate assistance with damage clean-up.
- Reduced claim resolution time by effectively coordinating with adjusters, appraisers, and other team members.
- Maintained compliance with industry regulations and company policies while processing claims information.
- Handled escalated issues from clients regarding their claims process, working collaboratively with relevant parties to resolve concerns quickly.
- Enhanced customer satisfaction with timely communication on claim status updates and follow-ups.
Property Administrator
COMMERCIAL FLORIDA REALTY PARTNERS
09.2015 - 03.2019
- Ensured 100 tenants in $100 million commercial office park with over $11 million annual rent paid their rent in a timely manner; made payment arrangements and charged late fees for those that paid late
- Generated reports, lease abstracts, commencement notices and rent commencement letters for management
- Data entry and mailing of 400 checks per month from 250 vendors
- Helped coordinate tenant events with Senior Property Manager
- Prepared monthly tenant chargeback invoices and forwarded to tenants with rent statements
- Followed-up with tenant contacts and vendors to ensure insurance certificates were current
- Created tenant announcements and sent to tenant contacts via work order system
- Calculated broker commissions
- Conducted property inspections and entered into work order system
- Promptly responded to and resolved issues and concerns from tenants, visitors and owners
- Maintained office supplies
- Provided full administrative support, including telephone support, filing and distribution of correspondence.
Administrative Assistant
LANDSCAPE MAINTENANCE PROFESSIONALS, INC. (LMP)
02.2015 - 08.2015
- Recruited job applicants and screened for proper I-9 identification
- Performed preliminary background checks on job applicants, coordinated drug screening and submitted new hire paperwork to Corporate Human Resources Manager
- Conducted new hire orientation to explain important Company policies and ensured new hires read safety presentation
- Generated proposals and issued purchase orders as requested by Managers
- Tracked employee paid time off requests, verified daily employee hours worked and submitted reports to Corporate Payroll Manager.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
Customer Service Representative
JANI-KING
05.2011 - 01.2015
- Conducted monthly surveys of customer satisfaction levels for 900 customers and followed-up with franchise owners, customers and operations managers until complaints were resolved
- Scheduled janitorial services not included in maintenance agreements
- Entered past performance evaluations, inspection reports and field visits into web application
- Typed amendment to maintenance agreements, billing authorizations, and welcome letters to customers
- Taught monthly Communications class for new franchise owners.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
Associate of Business Degree - Magna Cum Laude Graduate with 3.71 GPA -
BAKER COLLEGE
Flint, MISkills
- Customer Service
- Data Entry
- Work Planning and Prioritization
- Relationship Building
Websites
Qualifications Summary
~Typewriting Rate 85 WPM ~Intermediate Proficiency in Microsoft Office, Tririga, PeopleSoft, 1ERP, Jabber and Slack ~Bookkeeping ~Data Entry ~Strong Organizational and Time Management Skills ~ Attention to Detail ~Analytical Skills ~Process Improvements ~Commercial Real Estate Transactions and Property Management Knowledge ~Event Planning ~Tracking Important Dates and Tasks ~Accurate Lease Abstraction ~Account Reconciliations ~ Teaching Training Classes ~Dispute Resolution ~Quickly Learn New Software and Office Procedures ~Excellent Verbal/Written Communication Skills ~Exercise Good Judgment In Handling Sensitive Information ~Ability to Prioritize Tasks, Work Independently, and Adapt to Changing Assignments and Responsibilities
Timeline
Lease Analyst on Verizon Account
CUSHMAN & WAKEFIELD
08.2020 - Current
Lease Administrator on Verizon Account
AEROTEK
10.2019 - 07.2020
Administrative Assistant
STANLEY CHAIR CO, INC.
07.2019 - 10.2019
Claims Support Specialist Progressive Insurance Account
HIREGY
04.2019 - 07.2019
Property Administrator
COMMERCIAL FLORIDA REALTY PARTNERS
09.2015 - 03.2019
Administrative Assistant
LANDSCAPE MAINTENANCE PROFESSIONALS, INC. (LMP)
02.2015 - 08.2015
Customer Service Representative
JANI-KING
05.2011 - 01.2015
Associate of Business Degree - Magna Cum Laude Graduate with 3.71 GPA -
BAKER COLLEGE