Summary
Overview
Work History
Education
Skills
Timeline
Generic

Marsha Albritton

Office Manager/ Teller/ Sales/ Cashier
Bowling Green,FL

Summary

Dynamic and reliable professional with extensive experience at Walmart and Big Lake National Bank. Proven track record in enhancing customer satisfaction through exceptional service and meticulous attention to detail. Skilled in cash handling and fostering team collaboration, consistently achieving sales targets while maintaining a friendly and organized environment.

Overview

19
19
years of professional experience

Work History

Cashier/ Customer Service

Walmart
11.2023 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Improved store atmosphere with thorough and prompt cleaning of checkout area.
  • Reduced processing errors by meticulously following transaction procedures.
  • Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
  • Strengthened team morale and cooperation by assisting coworkers during peak hours.
  • Enhanced shopping experience, provided product information and location assistance.
  • Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects.

Office Manager

Home Makers , Helper's , and Companion's
01.2010 - 12.2023
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
  • Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
  • Reduced overhead costs significantly through negotiation of vendor contracts for office supplies and services.
  • Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
  • Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
  • Optimized office space utilization, leading to more efficient and productive work environment.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Established team priorities, maintained schedules and monitored performance.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Developed and enforced office policies that aligned with company values and regulatory requirements, maintaining compliance.
  • Resolved office disputes swiftly and equitably, maintaining harmonious workplace.

Teller / Head Teller

Big Lake National Bank
04.2006 - 01.2010
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
  • Processed customer transactions promptly, minimizing wait times.
  • Assisted customers with account inquiries, resolving issues promptly and professionally.
  • Maintained accurate records of customer transactions in line with bank procedures.
  • Enhanced fraud detection efforts by vigilantly identifying suspicious activities and transactions.
  • Cross-sold credit cards, loans and other bank products.

Education

Principles Of Banking - Banking And Finance

South Florida Community College
Avon Park, FL

A.A./ Not Complete - Education

South Fl. Community College
Avon Park, FL

Diploma - Education

Hardee Sr. High School
Wauchula, FL
06.1982

Skills

    Fast Learner

    Efficient

    Reliable

    Honest

    Detailed Orientated

    Organized

    Friendly

    People Person

Timeline

Cashier/ Customer Service

Walmart
11.2023 - Current

Office Manager

Home Makers , Helper's , and Companion's
01.2010 - 12.2023

Teller / Head Teller

Big Lake National Bank
04.2006 - 01.2010

Principles Of Banking - Banking And Finance

South Florida Community College

A.A./ Not Complete - Education

South Fl. Community College

Diploma - Education

Hardee Sr. High School

Similar Profiles

CREATE PROFILE
Marsha AlbrittonOffice Manager/ Teller/ Sales/ Cashier