Summary
Overview
Work History
Education
Skills
Timeline
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Marsha Anderson

Marsha Anderson

Unit Secretary
Baltimore MD,NY

Summary

Astute medical administrative professionals trained in appointments, front desk management and record keeping. Helps staff maintain office operations at optimal levels with great organizational and multitasking abilities. Skilled at typing correspondence and managing files.

Overview

4
4
years of professional experience
1
1

Years of post-secondary education

Work History

ER Unit Secretary

Maxim Healthcare
Laurel, MD
02.2021 - 03.2022
  • Carried out front office duties utilizing data entry skills in framework of medical database.
  • Registered and verified patient records before triage with most up-to-date information.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Collaborated with assistants and 4 doctors to prepare and set up rooms with adequate supplies and equipment.
  • Managed office bookkeeping with insurance billing and patient payments.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Completed administrative patient intakes with case histories, insurance information and mandated forms.
  • Answered phone calls and messages for 4-physicians, 4 medical facility, scheduling appointments and handling patient inquiries.
  • Greeted visitors and initiated triage processes for clients to streamline patient flow.
  • Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
  • Answered telephone calls to offer office information, answer questions and direct calls to staff.

ICU Unit Secretary

Maxim Healthcare
Laurel, MD
02.2021 - 03.2022
  • Organized paperwork such as charts and reports for office and patient needs.
  • Supported office staff and operational requirements with administrative tasks.
  • Executed administrative duties to facilitate unit tasks and meet team goals.
  • Provided information for patient admissions and discharges to foster timely processing.
  • Drafted unit correspondence, memos, and department updates.
  • Managed incoming calls and directed to appropriate department.
  • Organized and maintained patient chart filing system to promote quick data finding for staff.
  • Received, recorded and addressed incoming and outgoing communication via telephone and email.
  • Collaborated with assistants and doctors to prepare and set up rooms with adequate supplies and equipment.
  • Increased office productivity by transcribing over daily meetings and appointments and implementing organizational systems for documents
  • Answered phone calls and messages physicians and nurses. Contacting medical facility, scheduling appointments and handling patient inquiries
  • Increased office productivity by transcribing over 3 daily meetings and appointments and implementing organizational systems for documents

Patient Experience Specialist

Upper Chesapeake Hospital
07.2022 - Current
  • Spearheaded initiatives to improve overall hospital cleanliness, contributing to enhanced patient comfort levels.
  • Developed strong partnerships with community organizations to promote health and wellness programs for patients outside the hospital setting.
  • Managed difficult situations involving unhappy or dissatisfied patients, employing conflict resolution skills effectively.
  • Conducted regular performance evaluations of department staff, identifying areas for growth and development opportunities.
  • Provided excellent customer service to patients and medical staff.
  • Maintained clean and safe environment to promote patient safety and comfort.
  • Recommended service improvements to minimize recurring patient issues and complaints.
  • Followed document protocols to safeguard confidentiality of patient records.
  • Trained new Patient Experience Specialists on best practices and policies, ensuring consistency across the team in delivering high-quality service standards.

Education

Associate of Science - Secretarial Studies And Office Administration

University of Technology
Jamaica
08.2000 - 09.2001

Certificate - CNA- Nursing

Health Focus
Baltimore, MD
07.2021 - 08.2021

Skills

  • Supply Ordering
  • CPR Certified
  • Administrative Tasks
  • Customer Service
  • Good Telephone Etiquette
  • PPE Compliance
  • Interpersonal Communication
  • Organization and Time Management
  • Analytical and Critical Thinking
  • MS Office
  • Maintenance and Repair
  • Dependable and Responsible
  • Excellent Communication
  • Attention to Detail
  • Critical Thinking
  • Self-Motivated

Timeline

Patient Experience Specialist

Upper Chesapeake Hospital
07.2022 - Current

Certificate - CNA- Nursing

Health Focus
07.2021 - 08.2021

ER Unit Secretary

Maxim Healthcare
02.2021 - 03.2022

ICU Unit Secretary

Maxim Healthcare
02.2021 - 03.2022

Associate of Science - Secretarial Studies And Office Administration

University of Technology
08.2000 - 09.2001

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Marsha AndersonUnit Secretary