Marsha Beer
Fair Oaks,CA
Summary
- Industries: Real Estate, Technology, & Banking
- Highly proficient in building lasting relationships with key decision makers, customers, and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
- Well-qualified business professional with proven success in improving operations , solving problems, and client acquisition/retention.
- Well-versed in maintaining relationships with clients to increase profit channels and enhance client and customer relations. Skillful multitasker polished in networking to expand connections and deliver strategic solutions for both new and experienced home buyers.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
- Enthusiastic professional eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel.
- Leveraging skills and attributes for an entry or mid-level client/patient relations/coordinator opportunity.
Overview
35
35
years of professional experience
Work History
Realtor
Sac Platinum Realty
05.2022 - Current
- Assisted buyers with finding ideal homes by assessing needs, requirements and budgets.
- Advised and informed prospective clients on current market activities and conditions.
- Wrote contracts to outline sales and purchases of properties.
- Compared recently sold area properties to determine competitive market prices.
- Resolved client concerns related to home purchases to maintain high satisfaction ratings.
- Handled day-to-day happenings of real estate office to consistently grow client base and increase revenue.
- Liaised between buyers and sellers to establish favorable prices and negotiate contract terms.
Realtor
Lyon Real Estate
03.2012 - 04.2022
- Develop a marketing plan for clients designed to attract and address the needs of buyers
- Gather client information concerning their desired features in a home, financial ability, home types and neighborhoods of interest
- Assist clients as they explore their financial options
- Preside over negotiations and advise clients on suitable courses of action
Account Manager-Call Center
Tiger Direct
12.2007 - 12.2010
- Oversaw new business development and customer servicing.
- Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
- Listened attentively to client feedback and worked with product development team to introduce new services.
- Liaised between account holders and various departments.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
Business Development
Catalyst Technology Group
08.2005 - 11.2007
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Provided primary customer support to internal and external customers.
- Recommended products to customers, thoroughly explaining details.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Leveraged sales expertise to promote products and capitalized on upsell opportunities.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
Business Development Manager
J4 Systems
12.1994 - 08.2005
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Researched and identified opportunities for account growth, account penetration and market expansion.
- Reached out to potential customers via telephone, email and in-person inquiries.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Negotiated, prepared and signed contracts with clients.
- Represented company and promoted products at conferences and trade association meetings.
- Collaborated with sales and marketing departments to support business objectives and client acquisition.
- Collaborated with company departments to develop new strategies to capitalize on emerging customer and market trends.
- Consistently exceeded quotas through penetration of new accounts.
- Applied consultative selling techniques to prospect senior management to close business.
Branch Manager
Great Western Bank
07.1988 - 03.1994
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Identified opportunities to improve business process flows and overall departmental productivity.
- Established performance goals for department and provided methods for reaching milestones.
- Increased company growth through collaboration with sales and marketing departments.
- Led operational team in creation, roll out and management of new product lines.
- Created and made appropriate documentation for annual budgets and senior leadership goals.
- Resolved issues and recommended actions based on production and compliance reports.
- Diminished regulatory risks by overseeing adherence to insurance and safety regulations across projects.
- Drove short-term and advanced promotional planning processes.
Account Manager-Call Center
MA Labs
08.2010 - 12.2012
- Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Oversaw new business development and customer servicing.
- Liaised between account holders and various departments.
- Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
- Listened attentively to client feedback and worked with product development team to introduce new services.
Education
Associate of Science - Business Administration
San Diego State University
San Diego, CASkills
- Verbal and Written Communication
- Partnership Development
- Service Orientation
- Negotiation Management
- Adaptability and Flexibility
- Operations Management
- Training
- Call Center Experience
Technical
Software program experience: Multiple CRMs ( FollowUp Boss, ReferralMaker, ACT, & Goldmine), Homesnap, MLS (Metrolist), and Zillow Premiere Agent. Basic Microsoft products.
Timeline
Realtor
Sac Platinum Realty
05.2022 - Current
Realtor
Lyon Real Estate
03.2012 - 04.2022
Account Manager-Call Center
MA Labs
08.2010 - 12.2012
Account Manager-Call Center
Tiger Direct
12.2007 - 12.2010
Business Development
Catalyst Technology Group
08.2005 - 11.2007
Business Development Manager
J4 Systems
12.1994 - 08.2005
Branch Manager
Great Western Bank
07.1988 - 03.1994
Associate of Science - Business Administration
San Diego State University
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