Summary
Overview
Work History
Education
Skills
Certification
Affiliations
References
Timeline
Quote
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Marsha Belnavis

New Rochelle

Summary

Resourceful professional recognized for exceptional productivity and efficiency. Demonstrated leadership abilities, strong organizational skills, and effective communication. Focus on operational excellence through enhanced employee engagement and training development, driving productivity and profitability. Proven track record in relationship building to achieve optimal organizational growth.

Overview

29
29
years of professional experience
1
1
Certification

Work History

Operations Supervisor

Fed Ex Ground
Elmsford
12.2021 - Current
  • Oversaw daily operations, incorporating personnel scheduling and efficient task delegation.
    Led team meetings focused on resolving operational issues and generating innovative solutions.
    Evaluated staff performance through continuous feedback mechanisms for improvement.
    Implemented progress tracking systems to ensure attainment, accountability, and alignment with organizational goals.
  • Executed Day Two Orientation as Certified Facilitator Trainer to improve recruitment efforts.
    Provided support during terminations, coaching, and training for workforce enhancement.
    Implemented performance evaluations and rewards systems to drive engagement.
    Managed disciplinary actions and employee concerns effectively for team cohesion.
    Led teams to achieve optimal productivity levels through strategic oversight.
  • Championed DEI and cultural initiatives to foster an inclusive workplace.
    Collaborated with Safety Above All Culture committee to promote safety awareness.
    Facilitated monthly engagement activities aimed at educating employees and boosting morale.
  • Coordinated daily with supervisors, leadership teams, departments, drivers, and contractors to achieve objectives.
    Ensured safe and efficient package sortation through facility operations.
    Minimized operational costs while maximizing quality of service.
    Managed movement, tracking, and administration of trailers in collaboration with the lineal department in TMS.
    Facilitated teamwork across various roles to enhance overall operational performance.
  • Collaborate with Quality Assurance team to meet regulatory standards and internal quality benchmarks, minimizing costs associated with loss and damaged packages through relabeling and address correction via DRO, repackaging, coding, troubleshooting, SWAK, and hazardous materials
  • Created and executed operational plans for peak seasons, ensuring adaptability and scalability.
    Designed a rewards system to motivate teams through engaging competition and enjoyment.
  • Guided employees in effective and safe utilization of equipment to promote workplace safety.
    Performed regular inspections, documenting findings and coordinating repairs to maintain optimal functionality.
    Ensured timely communication of maintenance needs to minimize downtime and maximize productivity.
  • Executed crisis management initiatives, ensuring business continuity throughout disruptions.
    Identified improvement opportunities and devised strategic plans to enhance overall efficiency.
    Compiled and delivered detailed reports on operational performance metrics to management team.
  • Executes additional tasks as assigned

Registered Financial Representative

Primerica Financial Services
Briarcliff Manor
07.2017 - Current
  • Aided Regional Vice President with administrative responsibilities, focusing on scheduling and compliance matters.
    Planned and arranged client events and seminars to foster engagement.
    Directed talent acquisition and hiring strategies to optimize team composition.
    Conducted training programs for representatives to ensure skill development.
  • Executed daily prospecting through phone, Zoom, social media, and in-person meetings for appointment scheduling.
    Cultivated strong relationships to create future business opportunities.
  • Developed and executed sales plans for new and existing accounts to achieve revenue and margin targets.
    Increased revenue through nurturing client relationships and addressing issues promptly.
    Performed effective account maintenance to establish and grow new customer accounts.
  • Sold insurance and other products for individuals and businesses, analyzing the financial sustainability and success of target products and services.
  • Advised clients on comprehensive financial planning, driving informed investment choices.
    Collaborated on the development of customized investment strategies tailored to client needs.
    Executed periodic evaluations of portfolios to measure alignment with financial objectives.
    Regularly monitored client accounts, ensuring timely updates and strategic adjustments.
    Managed confidential documents, safeguarding client information throughout processes.
  • Engaged in professional development through conferences, seminars, and continuing education courses.
    Obtained licenses in life insurance, property & casualty, and investments (Series 6, 63, 26).
    Completed certifications in debt management to enhance financial expertise.
  • Earned multiple accolades for outstanding leadership and sales performance

Real Estate Salesperson

Houlihan Lawrence
Scarsdale
05.1999 - 06.2021
  • Executed tailored proposals, marketing plans, reports, and PowerPoint presentations.
    Conducted negotiations for client offers, guaranteeing adherence to agency requirements.
    Processed and safeguarded sensitive documents to maintain confidentiality.
  • Executed daily prospecting and scheduled appointments for new and existing business connections.
    Developed and implemented sales plans to achieve revenue and margin targets.
    Increased revenue by nurturing client relationships and promptly addressing issues.
    Maintained accounts effectively to establish and grow new customer relationships.
  • Organized and led educational sessions centered on home buying, selling processes, and financial literacy.
    Provided targeted coaching for associates to maximize effectiveness of CRM systems.
    Implemented training initiatives that streamlined operational workflows with CRM tools.
  • Sales experience overseeing new construction projects, commercial developments, mixed-use properties, and residential properties.
  • Developed social media strategies to enhance property visibility across platforms.
    Utilized Facebook, Twitter, and Instagram for targeted advertising campaigns.
    Implemented diverse methods for client acquisition in CRM, including networking and email outreach.
    Designed an integrated customer prospecting system to boost agency acquisition rates significantly.
  • Secured multiple awards for exceptional team performance, leading sales achievements, and individual commitment. Recipient of sales award.

Call Center Representative

MSS Electronics / Lifefone
White Plains
07.2019 - 06.2020
  • Processed high volume of calls daily using call management system and web-based communications.
    Assisted customers with product inquiries, billing questions, and service-related issues.
    Clarified customer needs, identified options, and recommended appropriate products and services.
    Maintained professionalism during all interactions via phone and email.
  • Monitored call queues to effectively prioritize calls according to urgency and importance.
    Quickly navigated scripts to resolve customer problems while maintaining strong call control.
  • Maintained precise records of customer interactions for future reference.
    Updated customer accounts, addresses, and contact information in call management databases.
    Entered data into Salesforce and other CRM platforms using scripts and tools.
    Prepared and evaluated CRM reports to identify problems and improvement areas.
  • Facilitating communications with Police, Fire, EMS, schools, businesses, and other security alarm companies
  • Resolved customer complaints promptly to maintain high levels of satisfaction.
    Conducted follow-up calls to ensure thorough resolution of inquiries.
    Escalated unresolved issues to appropriate internal teams following standard procedures.
  • Identified upselling opportunities to enhance customer experience and drive revenue growth.
    Executed outbound calling campaigns to promote new products and services.
    Processed orders, forms, applications, and requests with accuracy and efficiency.
  • Achieved or exceeded call speed, accuracy, and volume standards on regular basis
  • Engaged in daily huddles with team members to discuss shared goals and objectives.

Assistant to Assistant Vice President

The Children's Village
Dobbs Ferry
06.2012 - 11.2017
  • Delivered administrative support to the AVP, including the preparation of reports, letters, and presentations.
    Prioritized executive phone calls to manage client interactions and minimize unnecessary communication.
    Ensured confidentiality in handling sensitive information while maintaining compliance standards.
    Coordinated schedules and transportation logistics for company vehicles efficiently.
  • Supported over 10 community programs through administrative tasks, event coordination, and training.
    Assisted in developing project plans for new initiatives proposed by Vice President.
    Collaborated with internal and external vendors to execute major projects and events.
    Established strong relationships to facilitate future opportunities.
  • Processed weekly payroll for over 145 employees using Kronos systems.
    Oversaw petty cash management for multiple programs to ensure accurate tracking.
    Prepared expense reports for corporate credit card usage and reimbursement requests.
    Followed accounting and bookkeeping procedures to support audit compliance.
  • Enhanced infrastructure of SharePoint Platform and CRM systems to boost program efficiencies.
    Developed a comprehensive filing system for hardcopy documents and electronic files.
    Created PowerPoint presentations, training outlines, and manuals for educational purposes.
    Conducted group classes and one-on-one training sessions to improve user proficiency.
  • Enforced existing policies and procedures for Bridges to Health (B2H) program.
    Prepared and maintained case records along with ticklers for compliance.
    Addressed problems proactively to facilitate smooth program execution.
  • Developed agendas for weekly team meetings with AVP's staff members.
    Coordinated special events, including conferences and receptions, hosted by AVP.
    Scheduled travel and hotel accommodations for meetings and seminars.
    Proofread documents prior to submission to ensure content accuracy.
    Arranged catering services for meeting and conference attendees.
  • Instrumental in VP Team's growth, increasing community programs from five to 19.
    Secured three promotions in same department during employment.

Community Service Officer

New Rochelle Police Department
New Rochelle
08.1999 - 08.2007
  • Operated radio communication systems to relay incidents and acquire dispatch instructions.
  • Cultivated strong relationships with community members through proactive outreach initiatives.
  • Processed fingerprints for inmates and civilians.
  • Ensured public safety by patrolling designated areas in a vehicle.
    Issued citations and towed vehicles to enforce parking regulations.
    Provided traffic control support for special events, such as parades and sporting events.
  • Documented daily activities, incidents, and public interactions for accurate departmental record-keeping.
    Handled various sensitive court documents, safeguarding confidentiality and integrity.
  • Attended training sessions related to police procedures, first aid and CPR certification, self-defense techniques.
  • Engaged in conflict resolution and mediation to address minor disputes among community members effectively.

Accounts Receivable Clerk

Wiedenbach-Brown Lighting Company
New Rochelle
09.1997 - 09.1998
  • Prepared monthly financial reports for management analysis, ensuring timely insights.
    Summarized accounts receivable activity through detailed reporting within designated time frames.
    Contributed to month-end closing by reconciling accounts and generating financial reports.
  • Entered customer payments into CRM and accounting software for accurate financial tracking.
    Prepared and processed batches of invoices to monitor payments and expenditures.
    Managed weekly cheque runs, recording all transactions systematically.
    Maintained precise records of accounts receivable and payable for financial integrity.
  • Managed vendor communications to ensure timely invoice processing and payment collection.
    Evaluated open accounts for past-due balances to implement effective collection strategies.
    Generated, mailed, and tracked invoices to maintain accurate financial records.
  • Executed various office duties, including answering phones and directing calls.
    Responded to inquiries promptly to enhance communication efficiency.
    Conducted data entry tasks to maintain accurate records.
    Managed office-related responsibilities to support overall operations.

Shift Manager

Taco Bell
New Rochelle
01.1996 - 09.1998
  • Executed weekly scheduling and time sheet audits for approximately 15 to 25 employees on varied shifts.
    Handled confidential documents, maintaining strict adherence to privacy protocols.
  • Trained and motivated five to seven team members per shift on policies, procedures, and cash handling techniques.
    Provided coaching and guidance to enhance performance and ensure adherence to job responsibilities.
  • Evaluated sales reports for trends to uncover areas for enhancement or growth opportunities.
  • Managed customer interactions, addressing all related issues efficiently.
    Resolved conflicts between employees and customers with professionalism and tact.
  • Ensured cleanliness and organization of work areas through consistent inspections.
    Maintained optimal inventory levels by daily tracking and timely restocking of shelves.
  • Monitored compliance with food safety regulations and quality standards to uphold industry benchmarks.
    Maintained strict adherence to health and safety regulations, ensuring a safe environment for all.
  • Advanced from Team Member to Shift Manager in a span of 2 years

Education

Associate degree - Accounting

Monroe College
New Rochelle, NY
06.1998

Bachelor of Science - Business Administration And Management

Western Governors University
Salt Lake City, UT

Skills

  • Leadership and change management
  • Client relationship management
  • Goal-oriented mindset
  • Operations and project management
  • Sensitive data security
  • Effective public speaking
  • Staff development, team building, and training
  • Customer relationship management
  • Quality assurance
  • Negotiation skills, crisis management, and conflict resolution
  • Strategy and effective communication
  • Performance evaluation
  • Business and sales acumen
  • Workflow optimization
  • Employee engagement
  • KPI tracking
  • Marketing and sales planning
  • Technological proficiency

Certification

  • NYS Real Estate Salesperson
  • Life Insurance License
  • Property & Casualty
  • NYS Notary Public
  • Investment Securities Licenses (Series 6, 63, 26)

Affiliations

  • Serve on board of a sport league organization for adults and children to enhance leadership and competitive skills
  • Served in past on garden project, teaching children healthy eating habits and lifestyle
  • Participate in community outreach to feed the homeless, coat drives and holiday activities

References

References available upon request.

Timeline

Operations Supervisor

Fed Ex Ground
12.2021 - Current

Call Center Representative

MSS Electronics / Lifefone
07.2019 - 06.2020

Registered Financial Representative

Primerica Financial Services
07.2017 - Current

Assistant to Assistant Vice President

The Children's Village
06.2012 - 11.2017

Community Service Officer

New Rochelle Police Department
08.1999 - 08.2007

Real Estate Salesperson

Houlihan Lawrence
05.1999 - 06.2021

Accounts Receivable Clerk

Wiedenbach-Brown Lighting Company
09.1997 - 09.1998

Shift Manager

Taco Bell
01.1996 - 09.1998

Associate degree - Accounting

Monroe College

Bachelor of Science - Business Administration And Management

Western Governors University

Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

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