Marsha Bender
Woodsboro
Summary
Detail-oriented Department Manager keeps employees and work area on-target with proactive management of day-to-day demands and unique customer and employee situations. Motivational employee leader and respectful conflict mediator skilled at promoting satisfaction and loyalty. Great interpersonal communication and multitasking abilities.
Overview
10
10
years of professional experience
Work History
Department Manager
Sustainable Energy Systems
Frederick
01.2023 - Current
- Directed daily operations for renewable energy projects and initiatives.
- Coordinated team activities to enhance collaboration and productivity.
- Trained staff on best practices in sustainable energy systems management.
- Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.
- Coached and trained new staff members, providing guidance on department policies and procedures.
- Collaborated with other departments to ensure smooth flow of operations across multiple teams.
- Worked closely with sales associates to complete tasks.
- Conducted regular performance reviews to monitor progress of individual employees.
- Coordinated training programs to enhance staff knowledge on sustainable practices.
- Advised clients on solar energy solutions and system specifications.
- Prepared detailed proposals outlining project scope and benefits.
- Managed project timelines and coordinated with contractors for installations.
- Collaborated with team members across multiple departments on projects involving renewable energy sources.
Office Associate
Sustainable Energy Systems
Frederick
06.2022 - 01.2023
- Assisted in preparing reports and documentation for project reviews.
- Supported customer inquiries and provided information on services offered.
- Collaborated with team members to streamline administrative processes.
- Utilized office software for data entry and report generation tasks.
- Conducted research on sustainable energy trends to assist projects.
- Answered telephone inquiries from customers and vendors regarding office operations.
- Inputted data into computer systems in an accurate and timely manner.
- Resolved customer complaints via phone or email in a professional manner.
- Monitored calendars and scheduled appointments based on availability and established load limits.
- Directed clients and guests to correct departments, rooms, and staff members.
- Offered diverse clerical support to office team members, managed correspondence, answered telephone calls, and tracked documentation.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Utilized various software and tools to streamline processes and optimize performance.
Customer Service Representative
Dynamic Rugs
Frederick
02.2022 - 07.2022
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Processed documentation and troubleshot discrepancies to build client rapport.
- Answered incoming telephone calls to provide store, products and services information.
- Made outbound calls to obtain account information.
- Answered inbound calls, chats and emails to facilitate customer service.
- Set up and activated customer accounts.
- Trained new employees on procedures and policies to maximize team performance.
Hostess
Paddys Pub
Charles Town
01.2017 - 01.2018
- Guided guests through dining rooms and provided needed assistance, including handing out menus, checking coats and retrieving high chairs and booster seats.
- Assisted kitchen staff in delivery of proper food counts by determining number of food items required for complete service.
- Answered customers' questions about hours, seating, current wait time and other information.
- Established floor plans to streamline seating and wait staff traffic and maximize floor space.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Scheduled reservations, notified servers and managers of large groups in advance and prepared seating ahead of guests arrival.
Office Assistant
Cornerstone Lawn Services
Charles Town
01.2016 - 01.2017
- Managed receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
- Made copies, sent faxes and handled all incoming and outgoing correspondence.
- Served as central point of contact for all outside vendors needing to gain access to the building.
- Tracked office stock and maintained inventory in a neat and organized fashion.
- Managed daily office operations and equipment maintenance.
- Collected payments, issued receipts and updated accounts to reflect new balances.
- Designed electronic file systems and maintained electronic and paper files.
- Maintained business records by updating customer information.
- Updated internal accounts with expenses, reconciled accounts and investigated discrepancies to keep records accurate and current.
Retail Store Manager
Cornerstone Landscape Supply
Charles Town
01.2016 - 01.2017
- Collaborated with a team to create not only a retail store for the company but also an Ecom store.
- Had to put software in order to run business smoothly and train coworkers to learn the software.
- Conducted analysis to address customer concerns which led to happy customers and a more reliable business.
- Increased productivity through getting our coworkers trained and putting everything in place so the company can run more smoothly and efficiently.
Education
High school diploma or GED -
SPRING MILLS HIGH SCHOOL
Martinsburg, WVSkills
- Social media marketing
- Business Development
- Cold Calling
- Phone etiquette
- Marketing
- Customer service
- Data entry
- Attention to detail
- Accounts Payable
- Account Reconciliation
- QuickBooks
- Pricing
- Event Planning
- Microsoft Powerpoint
- Communications
- Management
- Advertising
- Excel
- MS Office
- Scheduling
- Sales
- Filing
- Administrative Assistant
- Data Entry
- Outlook
- Typing
- Project scheduling
- Assessments
- Project management
- Operations management
- Problem solving
- Training and development
- Effective communication
- Time Management
- Goodleap Software Proficiency
- IGS Software Proficiency
- Aurora Software Proficiency
- Customer relationship management
- Data analysis
Languages
English, Expert
Timeline
Department Manager
Sustainable Energy Systems
01.2023 - Current
Office Associate
Sustainable Energy Systems
06.2022 - 01.2023
Customer Service Representative
Dynamic Rugs
02.2022 - 07.2022
Hostess
Paddys Pub
01.2017 - 01.2018
Office Assistant
Cornerstone Lawn Services
01.2016 - 01.2017
Retail Store Manager
Cornerstone Landscape Supply
01.2016 - 01.2017
High school diploma or GED -
SPRING MILLS HIGH SCHOOL