Marsha Bergman
Columbia City,IN
Summary
Proven leader in healthcare support, adept at crisis management and fostering client satisfaction, significantly enhanced patient services at Fort Wayne Medical Education Program. Skilled in workload balancing and staff leadership, excelled in streamlining processes for improved efficiency. Demonstrates strong organization and critical thinking, driving results through innovative solutions and effective relationship building. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
30
30
years of professional experience
Work History
Clinic Support Services Coordinator
Fort Wayne Medical Education Program
10.1997 - Current
- Enhanced patient satisfaction by efficiently addressing and resolving support service inquiries.
- Established a positive work environment by promoting teamwork and encouraging open communication among colleagues.
- Developed innovative solutions to address unique challenges faced by patients, delivering tailored support services aligned with their specific needs.
- Assisted in the development of departmental goals, aligning individual tasks to overarching objectives for increased effectiveness in achieving targets.
- Coordinated resources effectively, optimizing staff utilization and reducing operational costs.
- Streamlined support services processes for improved team productivity and client satisfaction.
- Provided comprehensive training to new hires, establishing a foundation of skills necessary for success in the role.
- Prioritized workload effectively to manage competing deadlines while maintaining a high level of responsiveness to incoming requests.
- Managed multiple projects concurrently, ensuring timely completion and high-quality deliverables.
- Evaluated existing systems regularly, identifying opportunities for optimization or enhancements that could improve overall efficiency.
DME Billing
In Home Medical Equipment
07.1996 - 10.1997
- Established strong relationships with insurance providers, ensuring accurate billing and reimbursement processes.
- Facilitated communication between clinical staff and equipment suppliers, streamlining the ordering process for greater efficiency.
- Promoted a culture of safety within the department by implementing strict adherence to infection control guidelines and regulatory requirements.
- Collaborated with interdisciplinary teams to ensure timely delivery of appropriate medical equipment.
Office Manager
Associated Family Medical Consultants
06.1994 - 06.1996
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Managed office operations while scheduling appointments for department managers.
Education
High School Diploma -
Bishop Dwenger High School
Fort Wayne INAssociate of Arts - Business
IPFW
Fort Wayne INSkills
- Strong Organization
- Workload balancing
- Client satisfaction
- Crisis Management
- Staff Leadership
- Call center experience
- Workload Management
- Knowledge management
- Attention to Detail
- Responsible and Dependable
- Critical Thinking
- Relationship building and networking
Timeline
Clinic Support Services Coordinator
Fort Wayne Medical Education Program
10.1997 - Current
DME Billing
In Home Medical Equipment
07.1996 - 10.1997
Office Manager
Associated Family Medical Consultants
06.1994 - 06.1996
High School Diploma -
Bishop Dwenger High School
Associate of Arts - Business
IPFW
Similar Profiles
Tracy Desnoyers RN,BSNTracy Desnoyers RN,BSN
Staff Registered Nurse Neighborhood Health Clinic at Fort Wayne Medical Education ProgramStaff Registered Nurse Neighborhood Health Clinic at Fort Wayne Medical Education Program
Dawn PutneyDawn Putney
ACCOUNTANT AND OFFICE MANAGER at City of Fort Wayne - Community Development Corp. of Fort WayneACCOUNTANT AND OFFICE MANAGER at City of Fort Wayne - Community Development Corp. of Fort Wayne
Makayla JenningsMakayla Jennings
Internship at Parkview Hospital Medical Education ProgramInternship at Parkview Hospital Medical Education Program