MARSHA BORDES
Miami,FL
Summary
Results-driven professional providing executive support and team leadership within business operations. Demonstrates a strong proficiency in office management, accounting, and vendor negotiations, effectively managing tasks and priorities. Notable for delivering exceptional customer service and fostering team collaboration to enhance productivity. Career aspirations include advancing into strategic operational roles that leverage comprehensive experience.
Overview
7
7
years of professional experience
Work History
Store Manager
Abercrombie
Florida
09.2019 - Current
- Formulated customer service policies and tracked employee observance.
- Directed storewide product arrangement to maintain high performance.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Structured HR consulting services to support clients during organizational developments and changes.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
Assistant Manager
Abercrombie
Florida
07.2018 - 09.2019
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Created reports on sales trends, inventory levels, and financial data.
- Maintained up-to-date knowledge of company products and services.
- Communicated regularly with customers to gain insights into their needs.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
Education
Bachelor of science - Business
St John’s University
Queens, NY05.2018
Skills
- Microsoft Office
- Adobe Photoshop
- Store operations oversight
- Customer response
- Promotional planning
- Budget development
- Product merchandising
- Talent recruitment
- Staff supervision
- Bank deposit procedures
- Performance reviews
- Verbal and written communication
Projectsandextracurricular
- Project title, Month Year, Describe what you did/built etc.
- Activity, Month Year, Describe what you did/built etc.
- Leadership experience, Month Year, Describe what you did/built etc.
Languages
French
Limited
English
Native/ Bilingual
creole
Native/ Bilingual
Timeline
Store Manager
Abercrombie
09.2019 - Current
Assistant Manager
Abercrombie
07.2018 - 09.2019
Bachelor of science - Business
St John’s University
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