Work Preference
Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative
Open To Work

Marsha Brown

Glenolden,PA

Work Preference

Job Search Status

Open to work
Desired start date: Immediately

Work Type

Full TimePart Time

Location Preference

Remote
Location: Glenolden, PA, US
Open to relocation: Yes

Salary Range

$25/hr - $1000/hr

Important To Me

Healthcare benefitsWork from home option401k match4-day work weekWork-life balanceCareer advancementFlexible work hoursTeam Building / Company RetreatsPersonal development programsPaid sick leave

Summary

Dynamic professional with a proven track record at Liveops, excelling in customer service and conflict resolution. Skilled in data collection and CRM, I enhance customer loyalty through empathetic communication and effective problem-solving. My ability to streamline processes and foster relationships has consistently driven positive outcomes in high-pressure environments.

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Liveops
03.2020 - 05.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Recruitment Coordinator

Leazer Group Insurance
01.2017 - 03.2019
  • Conducted comprehensive phone interviews to pre-screen candidates, saving time for hiring managers in the interview process.
  • Maintained open lines of communication throughout the entire recruitment process, fostering positive relationships with both candidates and clients.
  • Developed strong relationships with hiring managers, understanding their requirements and providing tailored talent pipelines.
  • Maintained candidate records using Excel and updated information accordingly.
  • Conducted effective research on potential job candidates and compiled details into reports.

Media Analyst

Appen Global
02.2018 - 01.2019
  • Streamlined internal processes by creating and maintaining organized databases of relevant media information.
  • Collaborated with cross-functional teams to develop integrated marketing strategies for clients.
  • Identified potential risks to client reputation by monitoring negative press coverage and developing mitigation strategies.
  • Optimized media plans by utilizing advanced analytics tools for in-depth evaluation of campaigns.
  • Improved brand visibility by monitoring media trends and identifying opportunities for clients.
  • Maximized campaign effectiveness with detailed reporting and data-driven recommendations.

Education

Bachelor of Science - Healthcare Administration

Western Governors University
Salt Lake City, UT
04-2026

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Data collection
  • Customer relationship management (CRM)
  • Technical support
  • Quality control
  • Coordination

Timeline

Customer Service Representative

Liveops
03.2020 - 05.2024

Media Analyst

Appen Global
02.2018 - 01.2019

Recruitment Coordinator

Leazer Group Insurance
01.2017 - 03.2019

Bachelor of Science - Healthcare Administration

Western Governors University