Marsha Bucsa
Reseda,CA
Summary
Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
17
17
years of professional experience
Work History
Financial Advisor
Manulife
12.2018 - 08.2019
- Increased client satisfaction by providing personalized financial advice and investment strategies
- Developed comprehensive financial plans for clients to achieve short-term and long-term goals
- Collaborated with team members to streamline processes and improve overall client experience
- Facilitated educational seminars on personal finance topics to increase community awareness of the importance of sound financial planning
- Educated clients on various financial matters and provided professional recommendations on investment opportunities, products, and services based on each clients' individual needs.
Online English Tutor
RareJob
09.2015 - 01.2019
- Enhanced student comprehension by utilizing engaging multimedia resources during online lessons
- Collaborated with fellow tutors to develop effective teaching strategies for diverse learning styles
- Promoted a positive online learning environment by fostering respectful and inclusive interactions between students
- Adapted lesson plans for various skill levels, ensuring comprehensive understanding of English language concepts
- Motivated learners through consistent encouragement, praise, and constructive criticism during tutoring sessions
- Assisted non-native English speakers in building vocabulary skills relevant to their professional fields or personal interests.
Government Officer/Councilor
Goverment
10.2013 - 10.2016
- Delivered engaging presentations at local events to educate community members about available government resources and services they could benefit from.
- Established partnerships with external organizations to enhance resource sharing and expand program offerings for constituents.
- Contributed significantly to policy development by researching best practices from other jurisdictions and incorporating them into innovative solutions for pressing issues.
- Managed budgets and resources effectively, ensuring optimal utilization and cost control for multiple projects.
- Used public gatherings, community events and direct relations to keep constituents happy and informed.
- Drafted legislation and amendments, wrote government policies and established budgets.
- Alerted constituents of government actions and programs by way of newsletters, personal appearances at town meetings and individual meetings.
- Participated in budget planning sessions, ensuring responsible allocation of funds for key projects and programs.
- Coordinated volunteer efforts during disaster relief situations, providing critical support to affected families and individuals.
Operations Manager
Flat Planet
01.2012 - 06.2012
- Collaborated with cross-functional teams to develop innovative solutions for complex business challenges
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands
- Facilitated smooth collaboration between departments through clear communication channels
- Supervised operations staff and kept employees compliant with company policies and procedures
- Developed systems and procedures to improve operational quality and team efficiency
- Led hiring, onboarding and training of new hires to fulfill business requirements.
Operations Manager
Panasiatic Solutions
08.2010 - 12.2011
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly
- Implemented quality control systems that boosted overall product consistency and reliability.
Account Supervisor
Sears
07.2009 - 07.2010
- Engaged in daily communication with clients to establish and maintain positive working relationships
- Mentored team representatives, contributing to their professional growth and success
- Developed strong client relationships, resulting in a higher rate of repeat business
- Streamlined internal processes to improve overall efficiency and productivity within the team
- Identified opportunities for upselling additional services to existing clients, increasing overall account value.
Technical Support Representative
Teletech Bacolod
04.2008 - 07.2009
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience
- Boosted first-call resolution rates with efficient problem-solving skills and deep product knowledge
- Assisted in streamlining internal processes, reducing call wait times and increasing overall efficiency
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
SK Youth Leader
Goverment
08.2002 - 12.2007
- Served as a positive role model for young individuals, demonstrating responsible decision-making skills and ethical behavior.
- Collaborated with other Youth Leaders to create a safe and inclusive environment for all participants.
- Encouraged youth to explore talents and interests, and assisted in developing individualized plans to foster personal growth.
- Developed rapport with young participants, providing support and guidance in their personal challenges.
- Coordinated and led weekly youth meetings, facilitating conversations and activities to promote team building and leadership development.
Education
Bachelor of Science: Human Resources Management -
La Consolacion College
Bacolod City, Neg. Occ.05.2019
High School Diploma -
St. Benilde School
Bacolod City, Neg. Occ.03.2002
Skills
- Pipeline Management
- Client Relations
- Relationship Building and Management
- Financial Planning
- Financial Advising
- Process Improvement
- Team leadership
- Conflict resolution
- Project management
- Public speaking
- Analytical Thinking
- Customer Expectations Management
Timeline
Financial Advisor
Manulife
12.2018 - 08.2019
Online English Tutor
RareJob
09.2015 - 01.2019
Government Officer/Councilor
Goverment
10.2013 - 10.2016
Operations Manager
Flat Planet
01.2012 - 06.2012
Operations Manager
Panasiatic Solutions
08.2010 - 12.2011
Account Supervisor
Sears
07.2009 - 07.2010
Technical Support Representative
Teletech Bacolod
04.2008 - 07.2009
SK Youth Leader
Goverment
08.2002 - 12.2007
Bachelor of Science: Human Resources Management -
La Consolacion College
High School Diploma -
St. Benilde School