Summary
Overview
Work History
Education
Skills
Timeline
References

Marsha Callender

Hot Springs,AR

Summary

Caring, hardworking and service-oriented Registered Nurse with more than 20 years of experience. Well-versed in offering evidence-based, therapeutic care. Collaborative and motivational leader with expertise in training new nursing staff while providing top-notch service to patient populations.

In my nursing career, I also have 10 1/2 years of mental health experience, inpatient and outpatient. Working with very complex patients. I worked three school years as school nurse for a small school, for grades kindergarten to 12th grade. Managing and coordinating assigned school health services.

Overview

23
23
years of professional experience

Work History

RN Chronic Care Manager (Remote)

Healthy Connections
Hot Springs, AR
06.2022 - Current
  • Assessed patient health and developed individualized care plans accordingly.
  • Educated patients on health maintenance, disease prevention, and treatment options.
  • Monthly phone calls to assess needs of patients.
  • Review of charts: Identifying medication changes and updating EMD medication record; Review of preventative screenings, educating patients regarding importance of screening, making referrals for preventative screenings; For any specialty care outside of agency, requesting records for patient chart and review by PCP; Following up on active referrals, ensuring referrals have been made and patients have received appointments.
  • Working with outside agencies to obtain medical supplies for patients.
  • Transition of care procedures, following up with patients post hospitalization or emergency room care.
  • Communicating with clinic providers to ensure continuity of care for patient care.
  • Communicating with outside clinics regarding patient care, assisting with scheduling appointments, follow up care.
  • Communicating with insurance companies regarding coverage for needs (primarily Medicare, but at times Medicaid).

RN, Medical-Surgical, Orthopedic

National Park Medical Center
Hot Springs, AR
10.2018 - 03.2023
  • Assessed patient's medical needs to develop and implement care plans.
  • Provided compassionate care for patients with chronic illnesses or terminal conditions.
  • Documented patient care services by charting in patient and department records.
  • Monitored, recorded, and reported symptoms and changes in patients' conditions.
  • Administered prescribed medications and treatments in accordance with approved nursing techniques.
  • Performed physical examinations, diagnostic tests, and other procedures to assist physicians during treatment of illness or injury.
  • Educated patients about their condition and the importance of following a treatment plan.
  • Developed individualized patient-care plans based on physician instructions and nursing assessment of patient needs.
  • Counseled patients regarding health maintenance, lifestyle modifications, nutrition, and self-care skills related to their diagnosis.
  • Collaborated with interdisciplinary teams to ensure optimal patient outcomes.
  • Evaluated effectiveness of interventions and modified as needed according to evidence-based practice guidelines.
  • Observed vital signs such as temperature, pulse rate, blood pressure, respiration rate, weight and height measurements; documented results accurately in medical record system.
  • Provided emotional support for patients experiencing pain or stress due to illness or hospitalization.
  • Responded quickly and effectively to life-saving situations using nursing standards and protocols for treatment.
  • Assisted physicians during examinations providing necessary instruments and equipment while maintaining sterile technique.
  • Maintained accurate records of patient care services including medications given and response to treatments.
  • Ensured compliance with all regulatory agency policies governing safe delivery of healthcare services.
  • Participated in continuing education programs to stay current with best practices in nursing care.
  • Assessed and prepared patients for procedures, performing initial and ongoing patient assessments.
  • Implemented pre, intra- and post-care, evaluating response to clinical interventions with progression toward discharge.
  • Exhibited professionalism and leadership to peers by participating in professional activities and continuing education.
  • Performed cardiopulmonary resuscitation accurately and effectively.
  • Administered oral, IV and intra-muscular medications and monitored patient reactions.
  • Advocated for patient needs with interdisciplinary team and implemented outlined treatment plans.
  • Maintained strict patient data procedures to comply with HIPAA laws and prevent information breaches.
  • Utilized computerized Resource and Patient Management System (RPMS) and Electronic Health Record (EHR) system.
  • Prepared medical equipment and tools to aid physician during examination and treatment of patients.

MDS Coordinator

Community Compassion Center of Nashville
Nashville, AR
04.2018 - 10.2018
  • Conducted assessments to determine the resident's functional and cognitive abilities, as well as their level of care needs.
  • Monitored residents' progress and updated MDS records accordingly.
  • Developed individualized plans of care for each resident based on assessment findings.
  • Collaborated with interdisciplinary teams to develop comprehensive care plans.
  • Provided training and education to nursing staff on current MDS regulations.
  • Interpreted physician orders for accuracy and completeness prior to submitting them electronically into the MDS system.
  • Reviewed clinical documentation to ensure accuracy of information reported on the MDS forms.
  • Coordinated timely submission of all required documents including Minimum Data Set forms, Care Area Assessments, Quarterly Assessment Reconciliation, Annual Assessment Reconciliations and other regulatory paperwork.

Social/Activity Director

Laurel Brook Nursing and Rehab
Hope, AR
07.2017 - 04.2018
  • Developed and implemented engaging activities for seniors in long-term care facilities.
  • Organized events such as holiday parties, bingo nights, and movie screenings.
  • Created monthly activity calendars with a variety of recreational options.
  • Assisted residents with physical activities such as walks and exercise classes.
  • Provided one-on-one support to those who required additional assistance.
  • Collaborated with other departments to coordinate interdisciplinary programming.
  • Facilitated group discussions on topics such as current events, health issues, and hobbies.
  • Lead weekly outings to local attractions such as parks and museums.
  • Supervised volunteers and provided guidance when necessary.
  • Monitored the progress of participants in order to assess program effectiveness.
  • Maintained accurate records of participant attendance and progress notes.
  • Encouraged socialization among residents by organizing group games or outings.
  • Worked closely with families to ensure that their loved ones were receiving appropriate care.
  • Participated in state surveys.

RN, Therapist

Southwest Arkansas Counseling and Mental Health
Texarkana, AR
12.2015 - 07.2017
  • Assessed, evaluated, and monitored patients' physical and mental health conditions to determine nursing care needs.
  • Managing a caseload of 35 plus outpatient/outpatient residing at residential care facility.
  • Provided individualized patient-centered care plans that addressed the psychological and social needs of each patient.
  • Collaborated with physicians, families, and other healthcare professionals to develop treatment plans for mental health disorders.
  • Conducted intake assessments to evaluate the severity of mental illness or emotional disturbances.
  • Administered medications prescribed by a psychiatrist according to established protocols.
  • Educated patients about their diagnosis and available treatment options including psychotherapy or medication regimens.
  • Counseled patients individually and in group settings on topics such as stress management, anger control, substance abuse prevention, and self-improvement strategies.
  • Facilitated referrals to community resources such as housing assistance programs or employment opportunities for discharged patients.
  • Developed discharge plans that included follow-up appointments with psychiatrists or primary care providers.
  • Supervised activities of daily living such as eating meals, bathing, dressing appropriately, managing money responsibly., for hospitalized psychiatric patients.
  • Provided crisis intervention services for suicidal ideation or violent behavior in order to de-escalate situations safely.
  • Maintained detailed records regarding patient progress notes, interventions provided and results achieved over time periods specified by medical staff members or regulatory agencies.
  • Participated in multidisciplinary team meetings to discuss patient progress and setbacks related to their diagnoses and treatment plans.
  • Encouraged family involvement in treatment processes through counseling sessions with both the patient and family members when applicable.
  • Attended continuing education courses related to advances in mental health nursing practices.
  • Demonstrated empathy towards clients while providing them with an environment conducive to healing.
  • Ensured compliance with all relevant laws governing the practice of mental health nursing.
  • Assisted individuals experiencing acute episodes of severe depression or anxiety by utilizing various therapeutic techniques such as cognitive behavioral therapy or dialectical behavior therapy.
  • Created safe and supportive therapeutic milieu to promote recovery.
  • Conducted independent risk assessment for self-directed violence, analyzing risk factors, protective factors, mental status and current triggers.
  • Documented observations, interventions and concerns in patient charts and electronic systems, sustaining continuum of care from admission through to discharge.

Psychiatric Registered Nurse

Riverview Behavioral Hospital
Texarkana, AR
07.2015 - 12.2015
  • Participated in interdisciplinary team meetings to discuss treatment plans and goals for each patient.
  • Maintained accurate documentation of patient care services provided in accordance with agency policy and procedures.
  • Provided emotional support to family members of psychiatric patients during difficult times.
  • Instructed individuals on how to cope with their mental health conditions through lifestyle changes, such as diet or exercise regimens.
  • Advised family members on available community resources that can help them manage their loved one's condition.
  • Developed education materials about psychiatric illnesses for use by staff and clients.
  • Supported the development of therapeutic relationships between clients and providers.
  • Assessed client responses to medication regimes and reported any adverse reactions.
  • Encouraged positive behavior change by reinforcing desired behaviors through reward systems.
  • Performed physical and mental assessments of psychiatric patients.
  • Monitored patient progress and adjusted treatments as needed.
  • Conducted psychosocial assessments to determine appropriate interventions.
  • Assisted with crisis intervention when needed.
  • Coordinated discharge planning activities for psychiatric patients.
  • Documented all medications administered to mental health patients, following instructions from physicians and healthcare providers.
  • Maintained strict patient data procedures to comply with HIPAA laws and prevent information breaches.
  • Advocated for patient needs with interdisciplinary team and implemented outlined treatment plans.

Education

Associate of Applied Science - Nursing

Texarkana College, Texarkana, TX
12-1999

Skills

  • Geriatric Care
  • Basic Life Support
  • Compassion and Empathy
  • Discharge Planning
  • Quality Improvement
  • Community Health
  • Health Promotion
  • Mobility Assistance
  • Appointment Scheduling
  • Electronic Health Records Management
  • Chronic Disease Management
  • Care Planning
  • Patient Management
  • Diabetes Management
  • Chart Updating
  • Coordinating Referrals
  • Inpatient and Outpatient Care
  • Patient Assessments
  • Follow-Up Calls
  • Intake and Discharge
  • Flow Sheet Charting
  • Taking Vitals
  • Complex Problem-Solving
  • EMR Systems

Timeline

RN Chronic Care Manager (Remote) - Healthy Connections
06.2022 - Current
RN, Medical-Surgical, Orthopedic - National Park Medical Center
10.2018 - 03.2023
MDS Coordinator - Community Compassion Center of Nashville
04.2018 - 10.2018
Social/Activity Director - Laurel Brook Nursing and Rehab
07.2017 - 04.2018
RN, Therapist - Southwest Arkansas Counseling and Mental Health
12.2015 - 07.2017
Psychiatric Registered Nurse - Riverview Behavioral Hospital
07.2015 - 12.2015
Texarkana College - Associate of Applied Science, Nursing

References

References available upon request.

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Marsha Callender