Marsha Chemtob
Great Neck
Summary
Dynamic Team Lead at Optum with a proven track record in coaching and mentoring, fostering a collaborative environment that enhances productivity. Skilled in conflict resolution and organizational strategies, I successfully influenced positive change and optimized team performance, demonstrating strong leadership and a commitment to excellence in all initiatives.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Experienced with identifying and resolving customer issues effectively. Utilizes strong problem-solving abilities to enhance customer satisfaction and loyalty. Track record of fostering positive customer interactions through clear communication and empathy.
Overview
17
17
years of professional experience
Work History
Team Lead
Optum
02.2015 - Current
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
- Evaluated staff performance and provided coaching to address inefficiencies.
Office Manager
Dream Wellness
01.2008 - 01.2015
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
Education
High School Diploma -
BN Cardozo High School
Bayside, NY06-1976
Skills
- Attention to detail
- Conflict resolution
- Customer focus
- Coaching and mentoring
- Schedule management
- Complaint resolution
- Problem-solving
- Teamwork and collaboration
- Team supervision
- Team motivation
- Mentoring
- Client service
- Team building
- Call center operations
- Verbal and written communication
- Excellent communication
- Active listening
- Multitasking Abilities
- Organizational skills
- Multitasking
- Leadership
Accomplishments
- Supervised team of 10 staff members.
Timeline
Team Lead
Optum
02.2015 - Current
Office Manager
Dream Wellness
01.2008 - 01.2015
High School Diploma -
BN Cardozo High School
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