Marsha Chesmore
Summary
Enterprising District Manager successful in leading every facet of new and ongoing business operations for 19 years. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver with people first focus and driving positive change.
Overview
34
34
years of professional experience
Work History
District Manager
Lane Bryant
07.2016 - 08.2022
- Supervised 23 to 46 locations to achieve and exceed sales goals by delivering high-quality standards of operation.
- Exceeded sales targets with well-developed sales strategy and empowering team coaching.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Coordinated with other district managers to actualize performance improvement strategies.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Worked collaboratively with loss prevention to decrease shrink and boost loss awareness.
Senior District Manager / District Manager
Gap
05.2002 - 07.2016
- Supervised 15-25 locations with $55+ million in annual sales revenue.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Located, developed, and promoted talented employees to cultivate collaborative and hardworking leadership team.
- Worked collaboratively with loss prevention to decrease shrink and boost loss awareness.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Exceeded sales targets with well-developed sales strategy and empowering team coaching.
- Optimized in-store merchandising and monitored inventory availability to increase sales.
- Coordinated with other district managers to actualize performance improvement strategies.
- Modeled best practices for sales and customer service.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Leveraged data and analytics to make informed decisions and drive business improvements.
Floor Manager / Department Manager /Pacesetter
Von Maur
08.1990 - 05.2002
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Managed team of 200+ employees to maintain smooth-running operations of shop floor.
- Established team priorities, maintained schedules and monitored performance.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Monitored sales and adjusted staffing levels to meet customer service standards.
- Developed and implemented floor plans and layouts to maximize customer satisfaction and sales.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
District Manager
Joann Fabrics
06.2023 - Current
- Increased district sales by implementing effective marketing strategies and fostering strong relationships with key partners. District generates +68 million a year.
- Streamlined operations by establishing efficient processes and communication channels between stores, leading to reduced costs and increased productivity.
- Enhanced company reputation through community involvement, developing partnerships with local organizations and participating in charitable events.
- Evaluated store performance regularly using data analysis tools to identify areas of improvement and implement targeted action plans for continuous growth.
- Collaborated with senior management on strategic planning initiatives aimed at maximizing profitability while maintaining high standards of quality across the district.
- Managed budget development process for the district, allocating resources effectively to drive growth while remaining fiscally responsible.
- Fostered an environment of open communication between management teams across the district to share best practices in operations optimization and problem-solving techniques.
- Created robust succession plans for key positions within each location, ensuring seamless transitions and continued excellence in operations during personnel changes.
Education
Elementary Education
Iowa State University
Ames, IASkills
- Recruiting and Hiring
- Employee Coaching, Mentoring and Performance Management
- Strategic Business Initiatives, Vision and Planning
- Operations Management
- Collaborate Cross-Functionally
- Business P&L Responsibilities
- Strategic Planning
- Revenue Generation
- Business and Operations Analysis
- Profitability Optimization
Timeline
District Manager
Joann Fabrics
06.2023 - Current
District Manager
Lane Bryant
07.2016 - 08.2022
Senior District Manager / District Manager
Gap
05.2002 - 07.2016
Floor Manager / Department Manager /Pacesetter
Von Maur
08.1990 - 05.2002
Elementary Education
Iowa State University