Marsha Cortner

• Ensured compliance with all regulatory requirements through diligent record-keeping and strict adherence to company policies.
• Data entry, and sending notices to agents for policy renewals.
• Ensured timely completion of underwriting tasks by effectively managing workload and meeting strict deadlines.

• Receiving and responding to customers by email for request of documents to present showing compliant for purchase and selling for company products
• Documenting and filing incoming emails and outgoing
• Staff meetings to confirm productivity and providing updates for any changes

• Insurance claims adjuster taking inbound calls from customers involved in car accidents, inputting facts of loss information
• Tow request, or filing claims for acts of vandalism
• Setting up rental, assist with body shop for repair
• Outbound calls to others involved if needed for fact of loss statement
• Release of payments, outbound call to tow for release of vehicle

• Taking inbound calls from customers setting up for new service and closing old accounts
• Making payments by phone, establishing payment arrangements, and providing billing information

Took care of elderly parent through beginning and ending stages of dementia.

• Inbound calls from customers for password reset and questions regarding package deliveries
• Responded to customer requests for products, services, and company information.

• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.