Summary
Overview
Work History
Education
Skills
Languages
Computer Business Applications
Desktop Publishing Applications
Office Skills
Timeline
Generic

MARSHA D. DINKINS

Houston,TX

Summary

Dynamic retail professional with extensive experience at SAS, excelling in customer service and product knowledge. Proven track record in driving sales growth and managing inventory effectively. Adept at visual merchandising and inspiring teams to achieve targets, ensuring optimal store performance and customer satisfaction. Strong time management skills enhance operational efficiency.

Overview

16
16
years of professional experience

Work History

Daycare Childcare Provider

Briar Patch Learning Center
10.2022 - Current
  • Maintained cleanliness of the daycare facility by following proper sanitation procedures during routine tasks such as diaper changes or preparing meals/snacks for the children.
  • Coordinated with other staff members to ensure consistency in care and adherence to daycare policies, contributing to a cohesive team environment.
  • Monitored children''s behavior, intervening when necessary to promote positive interactions among peers.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.

Retail Sales Associate/Assistant Manager

SAS
06.2011 - Current
  • Uphold company standards and procedures while advocating for SAS's premium comfort footwear products.
  • Administered accurate record-keeping through regular weekly bank deposits.
  • Facilitate customers in trying on shoes, measuring feet, and fitting with appropriate SAS shoes.
  • Guarantee on-schedule delivery of special projects and sustain strong time management capabilities.
  • Foster in-depth product knowledge and exemplify understanding on all SAS items while expressing commitment to product and company ethos

Associate Manager

Naturalizer Shoe Store
04.2010 - 04.2011
  • Facilitating Account Manager in achieving sales and gross margin targets for specific geographic region and account
  • Driving sales success and store growth, managing traffic and conversion metrics, and overseeing inventory management.
  • Designing line sheets, crafting tools for market meetings, and coordinating merchandising and receipt flow
  • Enhancing order placement, coordinating follow-up activities, and working alongside Demand Planning/Operations team
  • Assessing marketing and brand-building campaigns, including spending and actions, alongside analysis of partner 4-wall contribution
  • Analyzing business performance and coaching the team to improve metrics.
  • Oversee store operations, ensuring optimal inventory levels and effective cash control.
  • Inspiring and educating associates in sales, customer service, and product expertise
  • Execute direct sale orders, coordinate return processes, and address customer complaints.

Biller/Scheduler

Champion Homecare Solutions
04.2009 - 04.2010
  • Streamlined preparation and submission of medical claims to insurance companies and government payers, ensuring compliance with regulations
  • Conducted thorough insurance verification processes to ensure accurate patient coverage assessment.
  • Monitored unpaid claims, resolved billing issues, and managed outstanding balances to ensure prompt payment.
  • Tracked changes in medical billing regulations and coding systems to uphold compliance and improve billing efficiency.
  • Sustained precise records of client information, caregiver details, and scheduling data through effective use of scheduling software and electronic health records (EHR)
  • Managing patient appointments, synchronizing schedules with staff readiness and suitability according to care plans.
  • Managed payroll processing, accounts payable, and accounts receivable.
  • Oversee weekly employee scheduling, time sheet processing for payroll, and daily administrative operations for business.

Education

Information Processing Specialist

Balin Institute of Technology

Skills

  • Customer service
  • Product knowledge
  • Sales/Retail techniques
  • Inventory management
  • Time management
  • Visual merchandising
  • Marketing
  • Teamwork
  • Problem-solving
  • Teamwork and collaboration
  • Store opening and closing
  • POS system operations

Languages

Spanish
Limited Working
ASL American Sign Language
Professional Working

Computer Business Applications

  • Windows, MS Word, Excel, PowerPoint, Access, Outlook,QuickBooks Pro, Shelby Accounting Software, PacWare database, FedEx/UPS Online Appli­ca­tions.

Desktop Publishing Applications

  • Adobe Photoshop, PageMaker, Acrobat

Office Skills

  • Type 60 wpm, ten key by touch, common business machines.

Timeline

Daycare Childcare Provider

Briar Patch Learning Center
10.2022 - Current

Retail Sales Associate/Assistant Manager

SAS
06.2011 - Current

Associate Manager

Naturalizer Shoe Store
04.2010 - 04.2011

Biller/Scheduler

Champion Homecare Solutions
04.2009 - 04.2010

Information Processing Specialist

Balin Institute of Technology

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