Marsha Denton
Scranton,AR
Summary
High-accountability Lead Technician with over a decade of experience in mission-critical environments, including military electronics manufacturing, healthcare compliance, and industrial production. Proven expert in PCBA (Printed Circuit Board Assembly) for defense contracts, with mastery in wave soldering, precision hand-soldering, and conformal coating. A versatile leader with a strong background in HIM (Health Information Management) and behavioral health oversight, recognized for maintaining 100% compliance with strict HIPAA and military standards. Proactive problem-solver skilled in inventory optimization, kit auditing, and process improvement to drive production efficiency.
Overview
17
17
years of professional experience
Work History
Electronics Assembly Manufacturing Lead (Military)
Delta Group Electronics
Fayetteville, AR
02.2023 - Current
- Applied advanced through-hole and wave soldering skills to enhance product reliability.
- Oversaw materials management processes and led kit auditing initiatives. Coordinated with cross-functional teams to optimize inventory control and enhance operational workflows. Championed best practices in auditing to improve accuracy and compliance.
- Optimized inventory flow to support timely product availability and reduce stock discrepancies.
- Applied advanced protective chemistry techniques to safeguard ruggedized electronics against environmental stressors.
- Executed comprehensive post-assembly functional testing to validate operational efficiency and quality assurance.
- Exhibited strong personal responsibility to drive project success and team collaboration.
- Executed precision wave soldering, hand-soldering, and conformal coating to maintain high-quality production standards.
- Adapted quickly to fast-paced settings, maintaining productivity and team collaboration.
- Facilitated collaboration among team members while excelling in independent tasks to achieve project goals.
- Exhibited proficiency in swiftly mastering new concepts and adapting to diverse circumstances.
Fulfillment Associate
Aalfs Manufacturing
Mena, AR
08.2019 - 07.2020
- Performed comprehensive manual order selection to enhance operational efficiency and ensure timely fulfillment.
- Facilitated efficient order processing to ensure timely shipment through effective management of requests, material extraction, and box assembly.
- Refined logistics operations to enhance distribution effectiveness and elevate customer satisfaction.
- Performed detailed inventory evaluations to facilitate product selection from designated locations.
- Enhanced efficiency of picking operations by utilizing RF scanners to guarantee proper item allocation in corresponding bins.
- Redesigned inventory layout to enhance operational flow and improve accessibility within the warehouse.
- Directed pallet jack activities to maintain safety and effectiveness in warehouse box transport.
Front of House Associate/Waitress
Pizza Hut
Mena, AR
04.2019 - 07.2019
- Nurtured connections with regular customers to promote satisfaction and loyalty.
- Utilized POS system to facilitate order placement, bill management, and complimentary item handling to enhance customer experience.
- Provided detailed explanations of menu items and suggested appropriate selections to ensure customer safety regarding food allergies.
- Managed table bussing and resetting operations to ensure a tidy and organized dining environment.
- Enhanced revenue by effectively promoting higher-end product options to customers.
- Performed essential opening, closing, and shift transition tasks to maintain restaurant functionality and prepare teams for customer service.
Behavioral Health Technician
Quapaw House
Hot Springs, AR
02.2018 - 10.2018
- Engaged with guests in a professional and courteous manner to ensure a safe and inviting atmosphere.
- Ensured safety of premises and staff by conducting thorough patrols and actively monitoring surveillance systems.
- Conducted thorough identification checks for all personnel entering and exiting facility to prevent unauthorized access.
- Conducted thorough interviews with witnesses and recorded detailed observations to ensure accurate incident report completion.
- Collected and analyzed information, executed resolution strategies, and documented incidents to enhance customer satisfaction.
Front of House Associate/Waitress
Pizza Hut
Hot Springs, AR
08.2017 - 10.2018
- Nurtured connections with regular customers to promote satisfaction and loyalty.
- Utilized POS system to facilitate order placement, bill management, and complimentary item handling to enhance customer experience.
- Provided detailed explanations of menu items and suggested appropriate selections to ensure customer safety regarding food allergies.
- Managed table bussing and resetting operations to ensure a tidy and organized dining environment.
- Enhanced revenue by effectively promoting higher-end product options to customers.
- Performed essential opening, closing, and shift transition tasks to maintain restaurant functionality and prepare teams for customer service.
Service Station Attendant
Exxon Gas Station
Mena, AR
02.2015 - 07.2015
- Facilitated seamless cash, check, and credit card transactions to enhance customer service experience.
- Committed to flexible work hours and extra shifts to support business demands.
- Facilitated customer transactions to enhance shopping experience. Guided customers in finding products efficiently. Championed customer engagement through reward program enrollment.
- Managed inventory replenishment and arrangement of merchandise in front lanes to optimize product visibility.
- Enhanced customer loyalty and ensured consistent sales by providing friendly service and knowledgeable support.
Administrative Assistant
Peachtree Assisted Living
Mena, AR
07.2013 - 10.2013
- Operated phone system to facilitate communication and provide a welcoming experience for visitors.
- Established an efficient record filing system aimed at streamlining document organization and management processes.
- Facilitated scheduling of office meetings and client appointments to enhance team collaboration.
- Managed sorting and distribution of office mail to ensure timely delivery and recorded incoming shipments for corporate documentation.
- Facilitated communication with vendors, contractors, and professional services personnel to ensure accurate order fulfillment and clear instructions.
- Oversaw the creation of reports and correspondence in Word. Led the development of impactful PowerPoint presentations.
- Facilitated effective client communication and organized records to support operational productivity.
- Oversaw inventory replenishment and initiated purchase orders to sustain adequate stock availability.
- Managed invoice and expense processing via QuickBooks to support financial operations and maintain cash flow.
- Facilitated seamless travel logistics to ensure timely arrivals through effective booking of airfare, hotels, and ground transportation.
- Oversaw coordination of bookkeeping tasks to ensure accurate financial records and compliance.
Health Information Management Technician
Mena Regional Health System
Mena, AR
07.2012 - 06.2013
- Facilitated office productivity by managing essential tasks such as document faxing, scanning, and mail sorting.
- Protected patient trust by diligently maintaining confidentiality of sensitive health information.
- Organized and provided patient charts to support physicians in effective appointment preparation.
- Developed and organized patient care record folders containing essential demographics and medical history information to enhance patient care.
- Developed new medical records and accessed existing records to ensure accurate organization of folders and contents, along with systematic assignment of new record numbers.
- Facilitated timely chart delivery to assigned hospital locations to ensure efficient information flow.
- Oversaw maintenance of medical records and health information to uphold data integrity and confidentiality.
- Assessed completeness of medical records and systematically filed documents to enhance retrieval efficiency.
Fulfillment Associate
Aalfs Manufacturing
Mena, AR
08.2009 - 07.2012
- Performed comprehensive manual order selection to enhance operational efficiency and ensure timely fulfillment.
- Facilitated efficient order processing to ensure timely shipment through effective management of requests, material extraction, and box assembly.
- Refined logistics operations to enhance distribution effectiveness and elevate customer satisfaction.
- Performed detailed inventory evaluations to facilitate product selection from designated locations.
- Enhanced efficiency of picking operations by utilizing RF scanners to guarantee proper item allocation in corresponding bins.
- Redesigned inventory layout to enhance operational flow and improve accessibility within the warehouse.
- Directed pallet jack activities to maintain safety and effectiveness in warehouse box transport.
Insulation Technician
Nidec Motor
Mena, AR
09.2008 - 02.2009
- Precision taping of form-wound coils
- Operated insulation equipment to ensure efficient installation processes.
- Performed quality checks to ensure the insulation was thick and consistent according to production aids.
- Implemented safety protocols, reducing workplace hazards and improving compliance.
- Trained new technicians on insulation techniques and equipment usage.
- Conducted quality checks to maintain high standards of insulation application.
Education
Associate of Arts - Business Health Administration
Keiser University
Fort Lauderdale, FLSkills
Technical & Electronics Manufacturing
PCBA Operations: Wave Solder Machine Operation, Surface Mount (SMT) & Through-Hole Assembly
Precision Soldering: Expert Hand Soldering (Military-Spec), Component Placement, and Conformal Coating
Industrial Fabrication: Form-Wound Coil Taping, Motor Insulation, and Electro-Mechanical Assembly
Testing & QA: Functional Board Testing, Kit Auditing, and Blueprint/Production Aid Interpretation
Compliance & Operations Management
Records & Privacy: HIPAA Compliance, Inpatient Chart Analysis, and Medical Records Maintenance
Inventory Control: Cycle Counting, Attrition Management, and Warehouse Optimization (WMS)
Safety & Oversight: Residential Milieu Management, Hourly Safety Observations, and Crisis Intervention
Logistics: Order Fulfillment, RF Scanning, and High-Volume Outbound Shipping
Leadership & Service
Floor Leadership: Supervising military board production and training personnel on complex workflows
Multi-Tasking: Managing high-volume customer service (Drive-thru/Dine-in/Retail) and cash handling
Process Improvement: Redesigning inventory layouts to increase retrieval speed and accuracy
Timeline
Electronics Assembly Manufacturing Lead (Military)
Delta Group Electronics
02.2023 - Current
Fulfillment Associate
Aalfs Manufacturing
08.2019 - 07.2020
Front of House Associate/Waitress
Pizza Hut
04.2019 - 07.2019
Behavioral Health Technician
Quapaw House
02.2018 - 10.2018
Front of House Associate/Waitress
Pizza Hut
08.2017 - 10.2018
Service Station Attendant
Exxon Gas Station
02.2015 - 07.2015
Administrative Assistant
Peachtree Assisted Living
07.2013 - 10.2013
Health Information Management Technician
Mena Regional Health System
07.2012 - 06.2013
Fulfillment Associate
Aalfs Manufacturing
08.2009 - 07.2012
Insulation Technician
Nidec Motor
09.2008 - 02.2009
Associate of Arts - Business Health Administration
Keiser University