Marsha Dixon
Denton,TX
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Patient Access Manager
Texas Health Resources
04.2022 - Current
- Collaborate with executive leadership for strategic planning to implement new processes and initiatives for SBO and Patient Access sustainability
- Developed and implemented a Centralized Good Faith Estimates team, reducing federal non-compliance from 20% to 1% for PB ambulatory services
- Optimize Centralized Estimates team cross-training to assist Authorizations and Verification of Benefits teams to streamline patient care and reduce department wide non-compliance
- Analyze staff overtime and EFT management to reduce utilization of department budget
- Developed and implemented new training materials for Good Faith Estimate processes to support Patient Access department as well as clinic staff
- Collaborate with executive leadership for strategic planning to implement new processes and initiatives for SBO and Patient Access sustainability
PCT/Telemetry Tch/Patient Navigator/Insurance Verification Specialist
Texas Health Resources
03.2010 - 12.2022
- Coordinated tests, procedures, and consult appointments while working in collaboration with over 100 physicians, ancillary staff, and patients per day.
- Utilized network resources to initiate and obtain insurance authorization and pre-authorization for patient referrals.
- Served as point of communication between patients and doctors, and help patients to obtain appointments of specialists.
- Managed EPIC/Allscripts and Salesforce database with orders and high volume calls on daily basis.
- Evaluated and utilized cultural and community resources.
- Established and maintained relationships with identified service providers.
- Coordinated amongst network specialist, project coordinator, and training team regarding changes or process issues to enhance program goals.
Residential Director
Educare
04.2009 - 01.2010
- Supervised over 12 staff and managed 4-6 residents.
- Managed duties of hiring, training, and counseling of support staffs at QMRP
- Facilitated budget analysis and management for group home
- Interviewed, hired, supervised, coached, and terminate support staff
- Streamlined training, education, activities, and appointment coordination with Multidisciplinary Team
- Oversaw job and skill coaching for clients through community outreach services
- Coordinated scheduling of resident appointments and transportation
Education
MHA -
UNIVERSITY OF PHOENIX
Phoenix, AZ10.2024
BS - undefined
TEXAS WOMAN'S UNIVERSITY
Denton, TX12.2013
Skills
- Healthcare and Project Management
- Budget and Utilization Management
- Team Leadership and Development
- Data Analysis and Reporting
- Strategic Planning and Execution
- Quality Improvement and Performance Management
- Regulatory Compliance
- Program Development
- Change and Risk Management
- Strong leadership
- HIPAA compliance
- Business development
- Organizational goal development
- Operations management
Certification
CSBI, HEALTHCARE FINANCIAL MANAGEMENT ASSOCIATION, Downers Grove, IL, 01/2023, Present
References
Available Upon Request.
Timeline
Patient Access Manager
Texas Health Resources
04.2022 - Current
PCT/Telemetry Tch/Patient Navigator/Insurance Verification Specialist
Texas Health Resources
03.2010 - 12.2022
Residential Director
Educare
04.2009 - 01.2010
BS - undefined
TEXAS WOMAN'S UNIVERSITY
CSBI, HEALTHCARE FINANCIAL MANAGEMENT ASSOCIATION, Downers Grove, IL, 01/2023, Present
MHA -
UNIVERSITY OF PHOENIX
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