Marsha Epps
Program Manager/Management Consultant
Malacatos,Loja
Summary
Focused Project Manager adept at planning, directing and maintaining continuous operations in various departments. Experienced in directing manufacturing employees and keeping efficient production in accordance with quality standards. Applying creative and analytical approach to operations for continuous process improvement. Skilled at identifying or anticipating problems and providing solutions. Excels through mentoring, training and empowering team to excel in performance.
Overview
16
16
years of professional experience
3
3
years of post-secondary education
1
1
Certificate
1
1
Language
Work History
TEFL Teacher
Cambly
San Francisco, CA
05.2020 - Current
- Educated students in basics of English grammar and conversational speaking.
- Personalized instruction based on needs, interests and capabilities of individual students.
- Increased ESL students' reading levels by integrating online word games and altering lesson plans for students needing extra guidance.
- Current portfolio of 47 students representing 25 different countries
Manager Business Consulting
SDLC Partners LP
Pittsburgh, PA
11.2015 - 08.2019
- Met with project stakeholders on regular basis to assess progress and make adjustments.
- Addressed and resolved technical, financial and operational concerns by working with team members and directors.
- Orchestrated smooth and efficient program development by collaborating cross-functionally across departments.
- Implemented and led meetings, opening up dialog with area managers to discuss Social Determinants of Health subjects.
- Established parameters and managed schedule throughout project.
- Reined in project costs while meeting key milestones.
- Developed and initiated projects, managed costs, and monitored performance.
- Managed and oversaw junior project consultants and delegated tasks for timely execution.
- Took proactive approach to assessing and correcting problems at all stages.
- Managed staff of 20 junior associates representing $750,000 of annual revenue
Technical Product Manager
Nthrive
Plano , TX
11.2012 - 10.2015
- Established criteria for each milestone within product roadmap as means to measure developmental progress.
- Conceptualized and deployed enhanced product features and optimized implementation for use in marketing strategies.
- Managed product demonstrations and testimonials for performance evaluation.
- Documented user stories, specifications and product features into detailed work order to communicate across teams and build mandatory requirements.
- Prioritized roadmap in order to achieve product goals and metrics.
- Directed planning and budgeting efforts.
- Thrived in fast-paced, highly-adept team to develop and prioritize product features and build product roadmap.
- Managed 2 revenue cycle products with annual revenue of $35M
Senior Implementation Analyst
Aergo Solutions
Iselin, NJ
09.2007 - 10.2012
- Developed and maintained defect databases for known issues.
- Monitored resolution of bugs, tested fixes and helped developers tackle ongoing problems by providing QA perspective.
- Tested functional and compatibility of new programs or updates in comparison to existing applications.
- Gathered data on integration issues and vulnerabilities, reported findings and recommended improvements.
- Operated under Agile and Scrum frameworks to complete releases and well-organized sprints.
- Recommended changes and corrections to developers for optimal software performance and usability.
- Managed multiple implementation sites with workflow analytics tools to increase revenue and decrease Days in AR for large healthcare organizations.
Training and Implementation Specialist
Mediaocean
New York, NY
07.2006 - 08.2007
- Focused solutions on industry-specific workflow, client base and protocols, tailoring implementations to client needs.
- Assisted account executives with strengthening client relationships through targeted solutions.
- Configured, installed and handled troubleshooting tasks for variety of different applications.
- Prepared and delivered instructor-led training sessions for virtual product suite.
- Coordinated software conversion and implementation processes for company customers.
- Listened to users, communicated training and translated technical information into easily understood terms.
- Created curricula, instructions, documents and written tests for various types of training courses.
- Managed training platform for 3 systems related to media buying and client accounting
Implementation Manager
Gba Health Network Systems
Warwick, RI
06.2005 - 07.2006
- Oversaw implementation lifecycle processes based on organizational needs, regulatory requirements and customer demand.
- Researched and resolved barriers to successful system functionality, improving support and issue resolution.
- Monitored contracts and service level agreements to identify potential risks and implement mitigation actions to protect development process from unforeseen delays and costs.
- Developed project plans identifying key issues, approaches and performance metrics.
- Lead trainer of 5 person team responsible for transitioning existing customers onto new platform.
Education
Biochemistry
University of Oklahoma
Norman, OK 08.1995 - 07.1997
Music Education
University of Central Oklahoma
Edmond, OK 08.1988 - 05.1989
Skills
3 Years as an ESL instructor
Certification
Certified TEFL Instructor , Bridge TEFL]
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
TEFL Teacher
Cambly
05.2020 - Current
Certified TEFL Instructor , Bridge TEFL]
03-2020
Manager Business Consulting
SDLC Partners LP
11.2015 - 08.2019
Technical Product Manager
Nthrive
11.2012 - 10.2015
Senior Implementation Analyst
Aergo Solutions
09.2007 - 10.2012
Training and Implementation Specialist
Mediaocean
07.2006 - 08.2007
Implementation Manager
Gba Health Network Systems
06.2005 - 07.2006
Biochemistry
University of Oklahoma
08.1995 - 07.1997
Music Education
University of Central Oklahoma
08.1988 - 05.1989
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