Marsha Evans
Palm Bay,FL
Summary
Driven and dynamic Assistant Manager with a proven track record at Five Below, enhancing customer satisfaction and streamlining operations. Excelled in team collaboration and problem-solving, significantly reducing cash discrepancies. Known for exceptional customer service and effective time management, adept at fostering loyalty and driving sales through strategic merchandising and inventory management. Reliable and upbeat [Job Title] successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
27
27
years of professional experience
Work History
Sales Associate
Big Lots Stores, Inc.
02.2023 - 04.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
Sales Associate
Cracker Barrel
09.2021 - 05.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
Assistant Manager
Five Below
08.2019 - 01.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Stock Room Clerk
M C Assembly
04.1997 - 12.2008
- Checked numbers manually and used hand-held equipment to locate products.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Shelved new and returned inventory according to proper storage procedures.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
Education
No Degree - Phlebotomy
Indian River Community College
Vero Beach, FL06.2010
High School Diploma -
Parkersburg High School
Parkersburg, WV05.1973
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Excellent people skills
- Reliable and punctual
- Exceptional customer service
- Cash Handling
- Money Handling
- Goal-Oriented
- Outgoing Personality
- Flexible Schedule
Timeline
Sales Associate
Big Lots Stores, Inc.
02.2023 - 04.2024
Sales Associate
Cracker Barrel
09.2021 - 05.2022
Assistant Manager
Five Below
08.2019 - 01.2021
Stock Room Clerk
M C Assembly
04.1997 - 12.2008
No Degree - Phlebotomy
Indian River Community College
High School Diploma -
Parkersburg High School